Oferta pracy

Service Manager

Accenture TechnologyO firmie

  • Kraków, małopolskie

  • Ogłoszenie wygasło 21 dni temu
  • Rekrutacja zdalna
  • Umowa o pracę
  • Pełny etat
  • Menedżer

 

Service Manager
Numer ref.: 00888259

What will you do?

You will become a partner for one of our Top Clients running the account related activities and coordinating maintenance and development of the applications.

You main task will be:

Coordinate the application maintenance for selected applications.
Support the local client account lead in running the account related activities (SOW, sales origination).
Close cooperation with the client (based in Cracow PL) and Off-shore Delivery Centers.
Coordinate development of the applications.
Take responsibility for the equality and keep KPI levels.
Manage the service governance (status meetings, ad-hoc meetings etc.) on a daily basis.
Coordinate all activities to deliver the service in accordance with contractual scope and target levels.
Provide regular formal and informal feedback to the Client and Account Management regarding aspects of the services.

What we except from you?

IT background
Proven track experience in services management as a team member, team lead
ITIL certified - Services Management
Demonstrable experience in Salesforce ecosystem
Working understanding of software development and maintenance lifecycle
Fast learner
Experience in client facing role and excellent relationship building skills
Offshore cooperation experience
Experience in project team coordination
Attitude and willingness to work in a long term assignment
Excellent command of English and Polish
Good interpersonal skills
Ability to work creatively and analytically in a problem-solving environment

What we can offer?

You will gain exposure to latest technologies and have a chance to grow into expert in your field
Using foreign language and new technology solutions daily, cooperating with Top Clients
Full comfort of work - Generous benefits package
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

When applying please enclose the below statement:

 

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

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