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Service Manager

Carlsberg Shared Services

  • offer expired over a month ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
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Запрошуємо працівників з України
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Carlsberg Shared Services

Małe Garbary 9

Stare Miasto

Poznań

Your responsibilities

  • Ensure services are maintained and focused on customer value and compliance to relevant policies and procedures

  • Responsible for maintaining shared service operating policies and procedures

  • Facilitating service providers contract management meetings as well as aligning on targets and improvement activities

  • Responsible for service change request process and service catalogue

  • Support performance review and demonstrate Shared Services’ contribution to the rest of the business

  • Mitigating the Shared Service operational risks

  • Responsible for cascading relationship management responsibilities to staff at all levels, and link staff performance assessments to improving stakeholder relationships

  • Encourage staff to proactively work to enhance the customer experience by modifying staff performance assessments and identifying process and service improvement opportunities

  • Review SLA’s vs Markets and service providers and propose changes that add value to the process

  • Supporting Shared Service on monthly performance review

  • Anticipate service associate needs using proper leadership techniques and proven problem-solving methods

Our requirements

  • University Degree in Finance, Business or similar

  • +5 years of relevant professional experience

  • Excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions

  • Expertise in definition of performance measures and driving improvements towards achieving best in class performance results

  • Excellent MS office skills

  • Experience in managing small and medium projects

  • Business and operational knowledge of Shared Services

  • 5+ years of application services and/or client/supplier relationship management in a technology environment

  • Good business acumen and ability to negotiate with business partners

  • Collaborates across matrix organization and can build successful relationships within Shared Services, outsourcing partners and the business

What we offer

  • Private health care, life insurance and MyBenefit system at your own disposal

  • Flexible working hours

  • Extra holiday and Christmas bonus every year

  • Annual bonus

  • Opportunity to be awarded with variety of company rewards

  • Online Wednesday sessions with interesting meetings and workshops

  • Exciting growth and development opportunities within the organization

  • Working in a passionate, international environment

  • An excellent office location right in the heart of a vibrant city

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

Carlsberg Shared Services

Operational Excellence Team is set up to help Carlsberg Operations reach excellence in the way processes are managed by improving E2E performance and provide a high-quality customer experience.

Service Manager ensures an entire shared services organization is working toward customer service excellence and deliver the most efficient, reliable and effortless service experience possible. Service Manager is accountable for Work Order Management, SLA agreements and CR process with customer and external service providers and support consistant search of improvement activities that add value to our customers

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