Oferta pracy

Service Manager

Schenker Technology Center Warsaw Sp. z o.o.

Schenker Technology Center Warsaw Sp. z o.o.

Żwirki i Wigury 16C

Włochy

Warszawa

Technologies we use

Expected

  • ITIL

  • Agile

About the project

Service Manager will be accountable and responsible for any given Global Service ("End-to-End") for full-service lifecycle, in terms of service delivery strategy, service operations and optimization. Other responsibilities include service level management, continuity management, performance management and capacity management for the given service. Services can be customer focused services or internal supporting services. He/she manages escalations with regards to service delivery and aligns with Partners and other stakeholders accordingly.

Your responsibilities

  • Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies

  • Full responsibility for service scope, review, processes, and quality

  • Plans and monitors the service resources

  • Escalates in case of deviations

  • Act as a quality gatekeeper to ensure operational readiness for changes/new releases/initial rollout in countries, e.g. as a representative in Change Advisory Board

  • Manage the service design and maintain the related service catalog items (incl. service description)

  • Implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans

  • Implementation of IT Service Mgmt. processes for the responsible Services

  • Assurance of IT-based service quality accord. to SLA/OLA

  • Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA/OLA

  • Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change, and Configuration Mgmt.)

  • Communication Management with all involved parties and stakeholders

Our requirements

  • Preferred Minimum bachelor's degree in Business Administration, Logistics, Computer Science, or related disciplines

  • Required experienced Service Manager with at least 2 years of work experiences

  • IT Infrastructure Library (ITIL) qualification, required

  • Desired Agile/ Scrum experience and certification

  • Desired PRINCE2® or PMI® certified

  • Problem Solving Mindset

  • Profound knowledge in Service Mgmt. (Process development, continuity and availability mgmt., SLA/ OLA creation, Service reviews, Capacity mgmt. and Service transition, Service Onboarding)

  • Experience identifying process improvements and coordinating their implementation

  • International experience in customer projects and service management

  • Understanding of business and IT processes

  • Strong organizational and multi-tasking skills

  • Customer and service orientation

  • Strong interpersonal skills and ability to work effectively across diverse organizations, groups, and functions

  • Flexible thinker able to operate in a changing environment

  • Team player with very good communication skills

  • High system affinity and challenger mentality

  • Proven presentation skills

  • Fluent Business English (written and spoken)

  • Excellent MS Office skills (Word, Excel, PowerPoint, Power BI, Outlook, Visio, etc.)

This is how we organize our work

This is how we work

  • agile
  • scrum

Development opportunities we offer

  • external training

  • industry-specific e-learning platforms

  • mentoring

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • holiday funds

  • charity initiatives

Recruitment stages
1

Apply

2

Let's Talk

3

Let's Meet

4

Feedback

Schenker Technology Center Warsaw Sp. z o.o.

At Schenker Technology Center (Warsaw), you are part of a global logistics and IT network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move!

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