Tieto Poland Sp. z o.o.

Service Manager

Tieto Poland Sp. z o.o.O firmie

Tieto Poland Sp. z o.o.

Szczytnicka 11

Wrocław

We are looking for: Service Manager |
Location: Wrocław

Company

Welcome to Tieto! Tieto is one of the largest Nordic IT services company in Poland providing full life-cycle IT services. Through industry insight, technology vision and innovative thinking, Tieto proactively strives to inspire and engage its customers in finding new ways of accelerating their business. In Poland our specialty is delivering modern IT business solutions, mainly as software development for different sectors.

We believe in openness, independent thinking and in giving our people the freedom to be their exceptional selves. Please read more from www.tieto.com

Key benefits

Learning as a Lifestyle

Our need to learn and develop grows as technology and customer expectations change. Our passion for pushing boundaries is supported by our learning culture, online platforms and access to a vast global colleague network.

Inclusion

Innovative thinking and approaches are underpinned by a diverse and inclusive workforce. We look beyond physical, cultural and gender boundaries and employ an open, sharing and transparent way of working.

Flexible Working

Balance between customer's expectations and employee satisfaction and happiness is achieved by empowering employees with flexible and contemporary working practices.
 

About tasks and responsibility:

  • We are looking for an experienced and communicative Service Operations Manager who will be able design, create and implement solutions for our new Service Desk 24/7
  • We are planning to start from a small team of a few DevOps Engineers, who will automate as many operations as possible. Currently we have monitoring system with lots of automations, which we will redesign and fit to new situation (which you will create!).
  • You will have a real impact on shape this service, how it will be organizing and continuous improvement to minimize quantity of "tickets".
  • You will have a direct contact with the client and with leaders of our development team (mainly with 2x Projects Manager), what allows to have current information and match solutions in continuous mode. It means you will be responsible for information acquisition, leading and coordinating actions with all sides of the service.
  • You will manage daily operations of the 2nd level support team, reporting (status, progress, incidents statistics and more), projects’ management, improve service and product quality.

We expect you to have:

  • Solid professional experience in service management in an IT area (preferably software development);
  • Hands-on knowledge of escalation and risk management;
  • Practice in effective communication with external customers;
  • ITIL certification ( + good understanding of ITIL processes);
  • Experience in Agile methods, such as Scrum, Kanban etc.;
  • Openness for various kind of tasks related to operations' management;
  • Excellent English and strong Polish communication skills (English speaking client and Polish speaking team).

Warmly welcome:

  • Professional experience in project management;
  • Practical experience in setup new team and services;
  • Familiarity with automotive markets.

Contract Type

  • employment contract (umowa o pracę) or self-employment contract (B2B)

We invite you to our journey.
We take care of your:

  • CAREER & DEVELOPMENT

    Competitive salary
    Internal & External trainings
    Clear career path
    Internal Mobility
  • HEALTH & WELLBEING

    Multisport card/holiday allowance
    Private medical coverage,
    Lunch allowance
    Comfortable working conditions and taking care of mental health
  • COMFORT

    Group life insurance,
    Investment fund
    No dress code, no stiff rules,
    no hierarchy
    Flexible working hours &
    possibility to work remotely
  • FUN

    Bonding events
    Playroom
    Support for interesting initiatives

Company

Welcome to Tieto! Tieto is one of the largest Nordic IT services company in Poland providing full life-cycle IT services. Through industry insight, technology vision and innovative thinking, Tieto proactively strives to inspire and engage its customers in finding new ways of accelerating their business. In Poland our specialty is delivering modern IT business solutions, mainly as software development for different sectors.

We believe in openness, independent thinking and in giving our people the freedom to be their exceptional selves. Please read more from www.tieto.com

Key benefits

Learning as a Lifestyle

Our need to learn and develop grows as technology and customer expectations change. Our passion for pushing boundaries is supported by our learning culture, online platforms and access to a vast global colleague network.

Inclusion

Innovative thinking and approaches are underpinned by a diverse and inclusive workforce. We look beyond physical, cultural and gender boundaries and employ an open, sharing and transparent way of working.

Flexible Working

Balance between customer's expectations and employee satisfaction and happiness is achieved by empowering employees with flexible and contemporary working practices.

We are looking for: Service Manager |
Location: Wrocław

 

About tasks and responsibility:

  • We are looking for an experienced and communicative Service Operations Manager who will be able design, create and implement solutions for our new Service Desk 24/7
  • We are planning to start from a small team of a few DevOps Engineers, who will automate as many operations as possible. Currently we have monitoring system with lots of automations, which we will redesign and fit to new situation (which you will create!).
  • You will have a real impact on shape this service, how it will be organizing and continuous improvement to minimize quantity of "tickets".
  • You will have a direct contact with the client and with leaders of our development team (mainly with 2x Projects Manager), what allows to have current information and match solutions in continuous mode. It means you will be responsible for information acquisition, leading and coordinating actions with all sides of the service.
  • You will manage daily operations of the 2nd level support team, reporting (status, progress, incidents statistics and more), projects’ management, improve service and product quality.

We expect you to have:

  • Solid professional experience in service management in an IT area (preferably software development);
  • Hands-on knowledge of escalation and risk management;
  • Practice in effective communication with external customers;
  • ITIL certification ( + good understanding of ITIL processes);
  • Experience in Agile methods, such as Scrum, Kanban etc.;
  • Openness for various kind of tasks related to operations' management;
  • Excellent English and strong Polish communication skills (English speaking client and Polish speaking team).

Warmly welcome:

  • Professional experience in project management;
  • Practical experience in setup new team and services;
  • Familiarity with automotive markets.

Contract Type

  • employment contract (umowa o pracę) or self-employment contract (B2B)

We invite you to our journey.
We take care of your:

  • CAREER & DEVELOPMENT

    Competitive salary
    Internal & External trainings
    Clear career path
    Internal Mobility
  • HEALTH & WELLBEING

    Multisport card/holiday allowance
    Private medical coverage,
    Lunch allowance
    Comfortable working conditions and taking care of mental health
  • COMFORT

    Group life insurance,
    Investment fund
    No dress code, no stiff rules,
    no hierarchy
    Flexible working hours &
    possibility to work remotely
  • FUN

    Bonding events
    Playroom
    Support for interesting initiatives

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