Oferta pracy

Service Now Architect - remote work across Poland

IBM PolandO firmie

IBM Poland

Muchoborska 8A

Wrocław

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Service Now Architect - remote work across PolandNumer ref.: 102051
Full time remote work possible - anywhere in Poland.

The Service Management Tools team is responsible for the deployment, development and administration of business applications (IBM Control Desk (ICD/Maximo), ServiceNow) used to manage IT infrastructure, streamline work and improve compliance.

We are currently looking for ServiceNow Architects to be part of a cutting-edge technology team. On this position you will be responsible for supporting a wide range of complex ServiceNow implementations for our Clients. Your role will be to drive out end to end design for ServiceNow covering ITSM and/or ITOM capabilities including support integration requirements with external systems. Join our Agile team!

Main duties:
  • Lead all technical aspects of ServiceNow solution delivery and consulting, including integrations with third party systems
  • Interface with Client and coordinate technical execution with onsite and offshore teams
  • Prepare all technology related client facing and internal deliverables
  • Drive the continuous improvements of implementation methodology and service offerings based on client experiences
  • Run workshops and lead education sessions for customers and team members
Requirement:
  • Good experience working with Clients on complex engagements
  • Experience in working with IT Service Management tools as Architect or Consultant
  • Experience in designing, developing and deploying solutions based on ServiceNow
  • Good understanding of ITIL processes and overall ITSM concept (ITIL Foundation certification)
  • Practical knowledge of enterprise architecture and technologies, such as networks, Windows/Linux operating systems, storage, virtual machines, discovery technology, cloud management platforms, orchestration tools, event management and monitoring platforms, web technologies, middleware, databases
  • Basic knowledge of development languages such as JavaScript, HTML5, Python, Angular
  • Analytical thinking and problem solving
Preferred Technical and Professional Expertise
  • Strong communication and presentation skills, including technical and business concepts
  • Strong interpersonal skills, customer-centric attitude, and ability to work in a culturally diverse environment
  • Demonstrate the ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Demonstrate a high level of initiative, accountability and critical thinking
  • Strong organizational skills and attention to details
  • Possess and demonstrate a "team-first" mindset
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