Oferta pracy

Service Operations Analyst

Objectivity sp. z o.o.

6 0006 500 gross / mth.
  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired 12 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, home office work, hybrid work
  • remote recruitment

Technologies we use

Optional

  • AAD

  • Azure

  • ITILv3

  • Grafana

  • Zabbix

  • SQL

  • Jira

  • ServiceNow

  • Confluence

  • SharePoint

  • Oracle

About the project

Here we are with opportunities for you to join the Service Operations Analyst Team. We can proudly call ourselves the communication node at Objectivity as this is the place where the communication heart beats the most.

Our basket of tasks is very diverse and dynamic and include areas such as communication, resolving issues, and overnight batch monitoring.

With us, you will have a chance to experience the best version of teamwork ever. We believe that mutual support is the essence of our daily work. We focus on our strengths and by combing strengths, skills and teamwork, we deliver high quality service to our clients.

If you are willing to be a happy business card of our company for our clients, and have IT experience, you are the one we are waiting for.

Your responsibilities

  • Providing first line support for UK/EU based customers during regular and out of office opening hours

  • Logging all incoming tickets assigning category and priority codes.

  • Resolving various incidents and service requests.

  • Routing issues to respective Teams that cannot be resolved by the first line.

  • Reporting progress of incident solutions to the Customer and respective Teams.

  • Checking ticketing tool's queues and monitor overnight batch.

  • Handling customer communication from beginning to end of the process.

  • Using various monitoring tools - Zabbix, Grafana etc.

  • Joining calls with customers on a regular basis.

  • Engaging in high quality relationships with both the customer and the internal teams.

Our requirements

  • Excellent English (min. C1) and communication skills;

  • 'Can do' attitude;

  • Customer focus mindset;

  • Team work abilities;

  • Motivation and willingness to develop in IT field.

Division of working time
50%

Customer support

50%

Work with system

What we offer

  • You will have a mentor to support your growth in the role.

  • We offer an inspiring working environment where you cooperate with experts in various fields.

  • We work on diverse projects and technologies: anomaly detection, recommendation engines, computer vision, and many more.

  • Our organizational culture is based on knowledge-sharing and friendly help - we do our best to give all the support you need to excel at what you do.

  • Your voice is heard - our philosophy is based on good practices and open communication.

  • Benefits

  • ‘Great Place to Work’ Certificate

  • Contract for an indefinite period from day one

  • Private medical care for you, your partner and kids

  • Life and travel insurance

  • Multisport card that can be exchanged for Cafeteria System

  • Development within working hours (8 days/year)

  • Over 70 internal technical training and soft skill workshops

  • English or German classes during working hours

  • Certifications

  • Pluralsight package

  • 33 days of sick-leave with 100% of salary paid

  • Bonus for recommending (2000/8000 PLN)

  • Insurance capital fund

  • Working remotely or at the Gdańsk/Wrocław office

  • Relocation bonus (7000 PLN)

Recruitment stages
1

CV analysis

2

Online interview

3

Recruitment feedback

The type of contract shall depend on the actual rules of cooperation established between us during the recruitment process.

Only employees are entitled to benefits package.

Objectivity sp. z o.o.

Objectivity is a values-driven IT outsourcing partner. We are Digital Transformation Specialists who create Win-Win solutions for all our stakeholders. Our specialty is designing, delivering and supporting IT solutions that help our clients grow. As a mature organisation, we have an ethical framework that supports our activities. We are socially engaged, and always willing to help.

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