Oferta pracy

Service Operations Analyst

Objectivity sp. z o.o.

6 0007 000 gross / mth.
  • Silesian

    Silesian
  • offer expired 15 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, home office work, hybrid work
  • remote recruitment

Technologies we use

Expected

  • Jira

  • ServiceNow

  • Grafana

  • Zabbix

  • Confluence

  • SharePoint

  • MSSQL

  • Oracle

About the project

Here we are with opportunities for you to join the Service Operations Analyst Team. We can proudly call ourselves the communication node at Objectivity as this is the place where the communication heart beats the most

Our basket of tasks is very diverse and dynamic and include areas such as communication, resolving issues, and overnight batch monitoring.

With us, you will have a chance to experience the best version of teamwork ever. We believe that mutual support is the essence of our daily work. We focus on our strengths and by combing strengths, skills and teamwork, we deliver high quality service to our clients.

If you are willing to be a happy business card of our company for our clients, and have IT experience, you are the one we are waiting for.

Your responsibilities

  • Logging all incoming tickets assigning category and priority codes

  • Providing first line support for UK/EU based customers during regular and out of office opening hours

  • Routing issues to respective Teams that cannot be resolved by the first line

  • Resolving various incidents and service requests

  • Checking ticketing tool’s queues and monitor overnight batch

  • Reporting progress of incident solutions to the Customer and respective Teams

  • Using various monitoring tools - Zabbix, Grafana etc.

  • Handling customer communication from beginning to end of the process

  • Engaging in high quality relationships with both the customer and the internal teams

  • Joining calls with customers on a regular basis

Our requirements

  • Excellent English

  • Communication skills

  • Team player

  • ’Can do’ attitude

  • High level of customer focus

  • Empathy

Optional

  • ITILv3

  • MSSQL

  • Active Directory

  • Azure, Zabbix

Division of working time
50%

customer support

50%

work with system

What we offer

  • We work on diverse projects and technologies: anomaly detection, recommendation engines, computer vision, and many more

  • We offer an inspiring working environment where you cooperate with experts in various fields

  • Our organizational culture is based on knowledge-sharing and friendly help - we do our best to give all the support you need to excel at what you do

  • We make you feel comfortable with us by offering such benefits as English lessons during working hours, medical care for you and your family or life partner, Multisport card

  • Your voice is heard - our philosophy is based on good practices and open communication

  • Benefits

  • ‘Great Place to Work’ Certificate

  • Working remotely or at the Wrocław/Gdańsk office

  • Contract for an indefinite period from day one

  • Private medical care for you, your partner and kids

  • Private investment fund

  • Life and travel insurance

  • Multisport card that can be exchanged for Cafeteria System

  • Development within working hours (8 days/year)

  • Over 70 internal technical training and soft skill workshops

  • English or German classes during working hours

  • Certifications

  • Pluralsight package

  • 33 days of sick-leave with 100% of salary paid

  • Relocation bonus (6000 PLN)

  • Bonus for recommending (2000/8000 PLN)

Recruitment stages
1

CV analysis

2

Online interview

3

Recruitment feedback