Service Operations Officer in Investment Product Services

NORDEA Bank Abp SA Oddział w Polsce

  • Łódź

    Łódź, Łódź
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Your responsibilities

  • Ensuring that processes related to funds and investment product are executed on time, effectively fulfils daily tasks and provides services.

  • Collaboration with international stakeholders to resolve complex issues.

  • Actively contributes to the development and improvement of processes and investment products.

  • Detects errors, identifies discrepancies, problems, etc. in order to timely take the expected actions in order to minimize operational risk for the benefit of customers and partners.

Our requirements

  • Finance-related university degree or equivalent professional experience.

  • An interest in investment products.

  • Excel and macro knowledge will be an asset.

What we offer

  • Cafeteria platform (260 PLN each month to spend on wide selection of benefits, including sport cards, medical care and life insurance).

  • Employee pension program (Additional financial contribution for employees' retirement. Available for all from the first day in Nordea).

  • Parking (Parking available for all employees with possibility to book spots with mobile application).

  • Reimbursement for glasses (Refund of 500 PLN for glasses or lenses based on medical examination once in every 2 years).

  • Holiday subsidy (Refund for holidays, amount dependent on average income in the family).

  • Easter subsidy (Easter bonus dependent on average income in the family).

  • Christmas subsidy (Christmas bonus dependent on average income in the family).

  • Jubilee award (Additional payment for employees who have worked in Nordea for at least 10 years).

  • Seniority benefit (Additional holidays after working in Nordea 3 years (2 additional days) or 5 years (3 additional days)).

  • Recommendation program (Additional payment for each employee who recommended successful candidate for recruitment).

  • Discount project (Discounts for Nordea employees in a wide selection of pubs, restaurants, shops and many others).

  • Additional days off (Additional days off for working on banking holidays in the previous year).

  • Profit sharing (Yearly reward for all employees based on financial performance of Nordea and customer satisfaction).

  • Language allowances (Language allowance for each employee who knows at least one Nordic language and use it at work).

  • Vaccines compensation (Reimbursement of costs incurred by employees for preventive vaccinations against flu).

  • Team activities (Each team has own budget dedicated to spend on social events and team activities).


  • private medical care

  • life insurance

  • integration events

  • retirement pension plan

  • redeployment package

  • Training access to Udemy platform, English courses

  • Modern office and equipment

  • Attractive benefit package

About this opportunity

Welcome to the Investment Product Services team. We add value by executing and improving operational processes within selected investment products, with the ambition to continuously deliver ever better experiences for our customers. As the Service Operations Officer, you'll play a valuable role in supporting both our customers but also internal stakeholders within IT, Investment Center, and Nordea Funds, to name a few.

You'll join a team where an analytical and risk aware mindset is key and where new problems pop up and are being solved on daily basis. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best - and that we imagine you share with us.

To succeed in this role, we believe that you:

* Have great communication skills in English, verbally and written.

* Have an analytical mindset, likes to investigate and can connect dots to create a bigger picture.

* Like to take responsibility to learn new things, not waiting for tasks to be assigned to you.

* A strong Team player with a flexible and open mind-set.

* Feel comfortable in dynamic and changing environment.

If this sounds like you, get in touch!

Next steps

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

NORDEA Bank Abp SA Oddział w Polsce

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

We are now looking for a Service Operations Officer to join our team within Investment Product Services and take on the challenge of serving the Nordic customers by enhancing our product offerings on the Investment side.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We're more than just a Nordic bank, we're one of the largest employers in Poland. With us, you'll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

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