Oferta pracy

Service Performance Analyst



Kapelanka 42


Founded in 1974, we invented the concept of financial spread betting. Today, we’re the world’s No.1 spread betting and CFD provider, with offices in 16 countries and over 200,000 clients worldwide. Recognised as one of Britain’s top employers, it’s no surprise that this success has come from empowering our people to be brave, innovative and inspiring. Join us, and you’ll find the perfect place to showcase your talents and passion. Your achievements will be recognised, and you’ll have the support of a collaborative global team

Service Performance Analyst


Key Responsibilities and Duties:

  • Developing timely, relevant and insightful MI and reports to support evidence-based decision making and highlighting trends and areas for improvement
  • Design the process and governance for producing various KPI reporting packs in collaboration with other reporting units and data owners
  • Presenting analysis results through advanced visuals
  • Support the governance processes of the Global Service Centres (i.e. resource planning and budgeting processes, risk tracking and escalation, compliance with group standards)
  • Plan and facilitate regular service review meetings to discuss performance status and enable interactive discussions on issues and possible solutions. Prepare and disseminate meeting records
  • Participate in local and regional continues improvement initiatives and projects
  • Work alongside management in all business areas looking to generate new insights and challenge current ways of thinking

Experience and skills:

  • 3+ years of experience in similar role. Previous operational experience will be an advantage
  • Proven ability to execute analytical tasks to a high level of quality in a timely manner
  • Excellent report creation and design skills. Ability to work closely with the business to simplify  complexity
  • Ability to map and re-engineer processes
  • Self-motivation and good teamwork skills
  • Bachelor's/master's degree in Finance, Computer Science or related fields Knowledge of PowerBI and Tableau would be an asset
  • Advanced knowledge of Microsoft Excel / VBA and PowerPoint
  • Fluent spoken and written English

Personal Attributes:

  • Self-motivated team player who can work successfully as a standalone analyst
  • Has a considered, diplomatic approach with excellent relationship and communication skills with their team, line manager, across the business and with external parties
  • Works well under pressure, meets deadlines and manages their own workload through strong time management and prioritization skills
  • Strong problem-solving skills, demonstrating a logical and analytical approach
  • Diligent, excellent organisational abilities, open to change, and good attention to detail



  • Monthly salary
  • Multikafeteria system (you can choose: multisport card, vouchers etc.)
  • Life insurance (Generali)


  • Flexible working hours
  • No dress code!


  • Private medical cover for you and your family (Medicover)
  • Ergonomic workstations and a laptop you can take home
  • Free fresh fruit delivered daily
  • Parking spots
  • Bike parking and shower
  • Library at the office
  • Stretching sessions
  • Foosball and ping-pong table
  • Games consoles and board games


  • Potential travel opportunities to London
  • Social events (summer party, chistmas party, monthly social events)



  • Krakow
  • Kapelanka 42 Street
  • Building B - 4th and 5th floor


  • 300+ employees

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