sharing the costs of sports activities
- Fabryczna 17, ŁódźŁódź, Łódź
- Offer expired a month ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Follows established processes / systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
Documents actions taken to resolve enquiries.
Takes ownership for documenting, and monitoring adherence to all account related processes.
Ensures the processes in place are aligned with the contractual requirements. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue.
Responsible for the implementation of any new processes resulting from account changes as well as ensuring full team engagement in the new developments.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.
Monitors performance through statistical reporting and analysis.
Analyses and identifies areas of improvement to the service to ensure customer satisfaction
Prevents negative trends by properly raising and reacting to performance and progress gaps.
Owns and accepts personal responsibility for customer problems and champions customer issues to resolution.
• Builds and enhances strong customer relationships and acts as an escalation point for the customer.
Takes responsibility for learning about all current customer needs
Excel knowledge is an asset
Quality of data (in databases or reports)
Customer satisfaction score
Quality of reports and work in relation to standards/Service Level Agreement, compliance and time.
Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties
Monitor and report on the effectiveness of the Incident / Change / Problem / Knowledge Management procedures
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
extra social benefits
sharing the costs of tickets to the movies, theater
employee referral program
Happy Friday (one shorter working day)