Oferta pracy

Service Process Controller - Cross Process: Incident and Request Management

Fujitsu Technology Solutions Sp. z o.o.O firmie

Fujitsu Technology Solutions Sp. z o.o.

Wólczańska 180/182

Łódź

Service Process Controller’s main responsibility is to control, coordinate and cooperate with Business Units, Customers and higher/lower level support functions in specific aspect of the ITIL processes  in Service Management area as well as to support and execute specified processes (Incident, Problem, Change Management, Service Request Fulfillment) raised by Customer or Service Manager.

Service Process Controller - Cross Process: Incident and Request Management
  • Development and understanding of the customers’ environment and service delivery requirements to enable the delivery of the service
  • Following established processes and recommending improvements to these as appropriate to resolve routine customer enquiries
  • Coordination and management of the process related activities
  • Responsible for the implementation of any new processes resulting from account changes as well as ensuring full team engagement in the new developments
  • If necessary supporting process owners to successful resolution of the escalated issue
  • Suggesting process improvements or innovation resulting from account changes 
  • Takes ownership for documenting and monitoring adherence to all account related processes; assuring the process documentation is up to date 
  • Day to day Service Process Lead  assistance in processes execution
  • Monitoring process compliance and performance through statistical reporting and analysis
  • Fulfillment of ad-hoc requests for Service status or one-time reports management
  • Processing of service related communication 
  • Engagement with other processes participants to identify continues service improvements
  • Support of any other IT Service Management role task described in the specific role description
  • English language fluently (written and oral) 
  • Ability to demonstrate advanced knowledge of ITIL Service Management framework and interest to learn more. Incident and Request Management in particular
  • Proven relevant experience in Service Management recommended
  • Ability to identify problems and work towards resolution 
  • Very good analytical, communication, organizational and time management skills
  • Quality and improvement orientation
  • To-Do attitude, creativity, being open minded; enthusiastic to contribute to service\process design
  • MS Office Skills
What you can expect? HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
INNOVATIVE TECHNOLOGIES
  • Access to high quality equipment and innovative technologies which we work with everyday
  • Industry-leading solutions, systems and programs

EXTENSIVE BENEFIT PACKAGE

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices. 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.

HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Textorial Park
ul. Fabryczna 17
90-344, Łódź
 
University Business
Park ul. Wólczańska 178
90-530, Łódź
 
Nowa Fabryczna
ul. Składowa 35
90-127, Łódź
 
.KTW
Aleja Roździeńskiego 1
04-202, Katowice
What you can expect?
HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue

Ogłoszenie archiwalne

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy