Oferta pracy

Service Process Controller for Change Management with English

Fujitsu Technology Solutions Sp. z o.o.

  • Lower Silesia

    Lower Silesia
  • offer expired a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • remote recruitment

Your responsibilities

  • Coordination and management of the process related activities

  • Process execution

  • Development and understanding of the customers’ environment and service delivery requirements to enable the delivery of the service

  • Following established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries

  • Ownership of documenting and monitoring adherence to all processes queries

  • Ensuring the processes in place are aligned with the contractual requirements

  • Assists Service Process Lead in escalation management

  • Responsible in executing process activities according to SOW and agreed developments

  • Acting as a point of contact in process related queries Process/Account administration and update

  • Process Lead / Process Manager/Process Administrator support

  • Day to day Process Management assistance

  • Monitoring process compliance

  • Engagement with other processes participants to identify continues service improvements

  • Fulfilment of ad-hoc requests for Service status or one-time reports management

  • Process/Business related communication management

  • Any other IT Service Management task assistance

  • Support of any other IT Service Management role task described in the specific role description

  • Fulfilling work time obligations.

  • Participation in obligatory meetings and training courses to which the employer will refer the employee.

  • Processing of personal data only to the extent necessary for the proper performance of duties in the position

  • The employee is obliged to comply with the obligation to carry out other superiors' orders regarding work in accordance with the law and the type of work specified in the contract.

Our requirements

  • Customer focus mind-set

  • Stress and time pressure resistance - ability to work in tight deadlines and the ability to maintain focus whilst under pressure

  • Creativity, proactivity and open mind

  • Can do attitude

  • Organizational and coordination skills

  • Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time

  • Team player attitude

  • Assertiveness

  • Proven ITIL related knowledge– will be an asset

  • Ability to demonstrate knowledge of ITIL Service Management framework or interest in gaining knowledge

  • Excellent communication skills (written / verbal)

  • MS Office Skills

  • Good English written and oral communication skills

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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