Oferta pracy

Service Process Controller

Fujitsu Technology Solutions Sp. z o.o.

  • Łódź

    Łódź
  • offer expired 23 days ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • remote recruitment

Technologies we use

Expected

  • MS Office

Your responsibilities

  • Follows established processes / systems and recommends improvements to these as appropriate to resolve routine

  • customer enquiries.

  • Documents actions taken to resolve enquiries.

  • Takes ownership for documenting, and monitoring adherence to all account related processes.

  • Ensures the processes in place are aligned with the contractual requirements. Acts as point of escalation and owns

  • management of the processes leading to successful resolution of the escalated issue.

  • Responsible for the implementation of any new processes resulting from account changes as well as ensuring full team

  • engagement in the new developments.

  • Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.

  • Monitors performance through statistical reporting and analysis.

  • Analyses and identifies areas of improvement to the service to ensure customer satisfaction

  • Prevents negative trends by properly raising and reacting to performance and progress gaps.

  • Owns and accepts personal responsibility for customer problems and champions customer issues to resolution.

  • Builds and enhances strong customer relationships and acts as an escalation point for the customer.

  • Takes responsibility for learning about all current customer needs

Our requirements

  • Interest in IT operations/service management

  • Proven ITIL related job experience (good to have, but not mandatory)

  • Ability to demonstrate knowledge of ITIL Service Management framework or interest in gaining knowledge

  • Excellent communication skills (written / verbal)

  • MS Office Skills

  • Good English written and oral communication skills

What we offer

  • Stabilne zatrudnienie na podstawie umowy o pracę na pełen etat,

  • Wynagrodzenie adekwatne do posiadanych umiejętności i doświadczenia,

  • Pakiet świadczeń socjalnych,

  • Praca w kreatywnym zespole i przyjaznej atmosferze,

  • Możliwość pracy dla międzynarodowej, prestiżowej firmy.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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