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Oferta pracy

Service Process Controller - Release Management

Fujitsu Technology Solutions Sp. z o.o.About the company

Łódź
Łódź
offer expired 2 years ago
contract of employment
full-time
junior specialist (Junior)
home office work
remote recruitment

Your responsibilities

Coordination and management of the process related activities
Process execution
Development and understanding of the customers’ environment and service delivery requirements to enable the delivery of the service
Following established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries
Ownership of documenting and monitoring adherence to all processes queries
Ensuring the processes in place are aligned with the contractual requirements
Assists Service Process Lead in escalation management
Responsible in executing process activities according to SOW and agreed developments
Acting as a point of contact in process related queries Process/Account administration and update
Process Lead / Process Manager/Process Administrator support
Day to day Process Management assistance
Monitoring process compliance
Engagement with other processes participants to identify continues service improvements
Fulfilment of ad-hoc requests for Service status or one-time reports management
Process/Business related communication management
Any other IT Service Management task assistance
Support of any other IT Service Management role task described in the specific role description
Fulfilling work time obligations.
Participation in obligatory meetings and training courses to which the employer will refer the employee.
Processing of personal data only to the extent necessary for the proper performance of duties in the position
The employee is obliged to comply with the obligation to carry out other superiors' orders regarding work in accordance with the law and the type of work specified in the contract.

Our requirements

Customer focus mind-set
Stress and time pressure resistance - ability to work in tight deadlines and the ability to maintain focus whilst under pressure
Creativity, proactivity and open mind
Can do attitude
Organizational and coordination skills
Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time
Team player attitude
Assertiveness
Interest in IT operations/service management
Proven ITIL related knowledge– will be an asset
Ability to demonstrate knowledge of ITIL Service Management framework or interest in gaining knowledge
Excellent communication skills (written / verbal)
MS Office Skills
Good English written and oral communication skills