Oferta pracy

Service Process Controller – Service Request Management/Change Management with German

Fujitsu Technology Solutions Sp. z o.o.

  • Subcarpathia

  • offer expired 21 days ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • remote recruitment

Technologies we use

Operating system

Your responsibilities

  • Prozessdurchführung in Betrieb

  • Verwaltung und Unterstützung des Prozesses

  • Überwachung der Prozesskonformität mit Hilfe verschiedener Reports\Dashboards

  • Erstellung, Analyse, Verantwortung über die Prozessdokumentation

  • Zusammenarbeit mit Prozess Leads/ Process Managers/ Prozesskontrolleurs und mit dem Team Management

  • Befolgung und Verbesserung der etablierten Prozesse, um routinemäßige Kundenanfragen zu lösen

  • Mitwirkung im Eskalationsmanagement

  • Ansprechspartner bei Prozessfragen

  • Datenaktualisierung

  • Identifizierung von Serviceverbesserungen

  • Ausfühung der von Prozess Lead definierten Standardaufgaben

Our requirements

  • kreativ, proaktiv, innovativ

  • Organisations- und Koordinationsfähig

  • Kundenoriertiert

  • Durchsetzungsfähig

  • Problemidentifizierungs- und lösungssuchend

  • MS Office Kenntnisse

  • Gute Englischkenntnisse

  • Interesse an Service Management

  • ITIL Grundwissen

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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