Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyService Process Lead - Major Incident Management
Fujitsu Technology Solutions Sp. z o.o.
- aleja Roździeńskiego 1a, KatowiceKatowice, Silesian
- offer expired 4 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
- remote recruitment
Fujitsu Technology Solutions Sp. z o.o.
aleja Roździeńskiego 1a
Katowice
Your responsibilities
Delivers a specialist service management function within or into a account
Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments & continual service improvements
Contributes to the service partnership as part of one service team with internal and external customers
Monitors, maintains and ensures compliance to their process specialisim
Continually reviews the process and associated activities for efficiency and effectiveness, and makes recommendations for improvement
Analyzes and reports on details of issues and updates stakeholders accordingly
Implements solutions to identified issues
Produces and analyzes statistics to identify historical trends and knowledge gaps and provide relevant support and content via management reporting.
Participates in regular reviews to resolve issues/ review processes with relevant parties, such as Service Desks, Operations, Account Team, etc.
Our requirements
Delivers a specialist service management function within or into a account
Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments & continual service improvements
Contributes to the service partnership as part of one service team with internal and external customers
Monitors, maintains and ensures compliance to their process specialisim
Continually reviews the process and associated activities for efficiency and effectiveness, and makes recommendations for improvement
Analyzes and reports on details of issues and updates stakeholders accordingly
Implements solutions to identified issues
Produces and analyzes statistics to identify historical trends and knowledge gaps and provide relevant support and content via management reporting.
Participates in regular reviews to resolve issues/ review processes with relevant parties, such as Service Desks, Operations, Account Team, etc.
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
integration events
extra social benefits
shopping coupons
sharing the costs of tickets to the movies, theater
christmas gifts
employee referral program
charity initiatives
Online initiatives
Fujitsu Technology Solutions Sp. z o.o.
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.