Oferta pracy

Service Process Lead - Major Incident Management

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1a

Katowice

Your responsibilities

  • Delivers a specialist service management function within or into a account

  • Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments & continual service improvements

  • Contributes to the service partnership as part of one service team with internal and external customers

  • Monitors, maintains and ensures compliance to their process specialisim

  • Continually reviews the process and associated activities for efficiency and effectiveness, and makes recommendations for improvement

  • Analyzes and reports on details of issues and updates stakeholders accordingly

  • Implements solutions to identified issues

  • Produces and analyzes statistics to identify historical trends and knowledge gaps and provide relevant support and content via management reporting.

  • Participates in regular reviews to resolve issues/ review processes with relevant parties, such as Service Desks, Operations, Account Team, etc.

Our requirements

  • Delivers a specialist service management function within or into a account

  • Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments & continual service improvements

  • Contributes to the service partnership as part of one service team with internal and external customers

  • Monitors, maintains and ensures compliance to their process specialisim

  • Continually reviews the process and associated activities for efficiency and effectiveness, and makes recommendations for improvement

  • Analyzes and reports on details of issues and updates stakeholders accordingly

  • Implements solutions to identified issues

  • Produces and analyzes statistics to identify historical trends and knowledge gaps and provide relevant support and content via management reporting.

  • Participates in regular reviews to resolve issues/ review processes with relevant parties, such as Service Desks, Operations, Account Team, etc.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

Scroll to the company’s profile