Oferta pracy

INFORMATION CLAUSE

If you apply please be informed that:

  1. the administrator of your personal data is Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-255) at 36 Krakowiaków Street;
  2. contact with a person, who performs the tasks of the Data Protection Officer at Fujitsu Technology Solutions Sp. z o.o., is possible via an email address: [email protected]) or in writing to the address of the data administrator with the note „Data Protection Officer”;
  3. processing of personal data within the scope provided in the application takes place in order to conduct and resolve the recruitment process for the position, while the legal basis for their processing is art. 6 par. 1 lit a of the General Data Protection Regulation dated April 27, 2016.;
  4. Your personal data might be transferred to other entities of Fujitsu Technology Solution with which Fujitsu Technology Solutions Sp. z o.o. cooperates in the realization of the recruitment process.
  5. Your personal data might be forwarded to
    1. Izrael on the basis resulting from decision of the European Commission about the appropriate level of protection of personal data.
    2. Japan, using appropriate protection in the form of standard data protection clauses approved by the European Commission
    3. You have the right to obtain copies of data transferred to a third country based on a written request submitted to Fujitsu Technology Solutions Sp. z o.o.;
  6. Your personal data will be kept for the period of 12 months from the moment the application;
  7. You have the following rights related to the processing of personal data by the administrator:
      access;
  8. rectification;
  9. remove;
  10. processing restrictions;
  11. raise objections to the processing;
  12. transferring data to another personal data administrator;
  13. raise objection to the processing of data in the process of automated decision making, including profiling;
  • You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the legality of the processing which has been carried out on the basis of consent before its withdrawal;
  • You have the right to lodge a complaint with the supervisory body competent for personal data protection, if you acknowledge that the processing of your data violates the provisions of the General Data Protection Regulation dated April 27, 2016.;
  • providing Your personal data is voluntary, but necessary to take part in the recruitment process;
  • Your personal data will not be processed in the process of automated decision making.
Fujitsu Technology Solutions Sp. z o.o.

Service Process Lead – Request Management

Fujitsu Technology Solutions Sp. z o.o.O firmie

Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1

Katowice

Lodz

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

 

Service Process Lead – Request Management

 

Location: Katowice

The Process Lead has responsibility for a specialist service management function within or for an account. He\she champions Request Management process within Service Delivery Management and Service Management, monitors process effectiveness and makes recommendations for improvement. He\she helps to improve service standards using and building a comprehensive knowledge base, sharing best practice and liaising with stakeholders to provide excellent service.

  • Ensure that Incident process is followed and delivered to agreed service levels
  • Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments
  • Continually reviews the process and associated activities for efficiency and effectiveness; makes recommendations for standardization and optimization of the processes.
  • Monitor, manage, confirm, and report Key Performance Indicators (KPIs) for the services offered
  • Analyze statistics to identify historical trends and knowledge gaps, provide relevant support and initiate improvement actions
  • Utilize quality leadership principles to gather data, analyze problems, identify root causes, develop solutions and measure performance
  • Contributes to the service partnership as part of one service team with internal and external stakeholders.
  • Participates in regular reviews to resolve issues / review processes with relevant parties, such as Service Desks, Operations, Account Team etc.
  • Cooperation with SDM and other Process Managers in harmonization of processes

  • English language fluently (written and oral)
  • Ability to demonstrate advanced knowledge of ITIL Service Management framework
  • Proven relevant experience in Service Management environment
  • Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time,
  • Very good analytical, communication, organizational and time management skills
  • Customer, quality and improvement orientation
  • To-Do attitude, creativity, being open minded, enthusiastic approach to service design
  • MS Office Skills
Lodz Lodz

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

EXTENSIVE BENEFIT PACKAGE

Lodz Lodz Lodz

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices.

 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.


HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Lodz Lodz

 


To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland

L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/

Lodz Lodz

 

Textorial Park
ul. Fabryczna 17
90-344, Łódź

 

University Business
Park ul. Wólczańska 178
90-530, Łódź

 

Nowa Fabryczna
ul. Składowa 35
90-127, Łódź

 

.KTW
Aleja Roździeńskiego 1
04-202, Katowice

Lodz

What you can expect?
HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
The Process Lead has responsibility for a specialist service management function within or for an account. He\she champions Request Management process within Service Delivery Management and Service Management, monitors process effectiveness and makes recommendations for improvement. He\she helps to improve service standards using and building a comprehensive knowledge base, sharing best practice and liaising with stakeholders to provide excellent service.
Service Process Lead – Request Management
  • Ensure that Incident process is followed and delivered to agreed service levels
  • Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments
  • Continually reviews the process and associated activities for efficiency and effectiveness; makes recommendations for standardization and optimization of the processes.
  • Monitor, manage, confirm, and report Key Performance Indicators (KPIs) for the services offered
  • Analyze statistics to identify historical trends and knowledge gaps, provide relevant support and initiate improvement actions
  • Utilize quality leadership principles to gather data, analyze problems, identify root causes, develop solutions and measure performance
  • Contributes to the service partnership as part of one service team with internal and external stakeholders.
  • Participates in regular reviews to resolve issues / review processes with relevant parties, such as Service Desks, Operations, Account Team etc.
  • Cooperation with SDM and other Process Managers in harmonization of processes
  • English language fluently (written and oral)
  • Ability to demonstrate advanced knowledge of ITIL Service Management framework
  • Proven relevant experience in Service Management environment
  • Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time,
  • Very good analytical, communication, organizational and time management skills
  • Customer, quality and improvement orientation
  • To-Do attitude, creativity, being open minded, enthusiastic approach to service design
  • MS Office Skills
What you can expect? HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
INNOVATIVE TECHNOLOGIES
  • Access to high quality equipment and innovative technologies which we work with everyday
  • Industry-leading solutions, systems and programs

EXTENSIVE BENEFIT PACKAGE

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices. 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.

HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Textorial Park
ul. Fabryczna 17
90-344, Łódź
 
University Business
Park ul. Wólczańska 178
90-530, Łódź
 
Nowa Fabryczna
ul. Składowa 35
90-127, Łódź
 
.KTW
Aleja Roździeńskiego 1
04-202, Katowice
What you can expect?
HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue

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