Fujitsu Technology Solutions Sp. z o.o.

Service Process Lead with German (IM, PM, ChM & SRM)

Fujitsu Technology Solutions Sp. z o.o.O firmie

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Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1

Katowice

Lodz

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

 

Service Process Lead with German (IM, PM, ChM & SRM)

 

Location: Katowice

Fujitsu’s offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw, we run sales and client support services. The Global Delivery Center Poland located in Łódź and Katowice employs specialists in five business lines: Research & Development and Business Application Services, Remote Infrastructure Management, Business Process Outsourcing, Service Management, Service Desk. In Łódź, Fujitsu also employs specialists for internal Fujitsu services for the EMEIA region in the following areas: Finance (Accounts Payable, Accounts Receivable, General Ledger, Project and Contract Accounting, Treasury), Supply Chain and Order Management, Continuous Improvement, Assurance, Internal Audit, Product Pricing and Bid Finance as well as Human Resources. We welcome developers, quality assurance engineers, IT specialists, IT administrators, IT engineers, candidates interested in a career in IT, accounting and finance professionals, logistics specialists, linguists and customer service professionals.

The Process Lead has responsibility for a specialist service management function within or for an account.  He\she champions Incident, Change, Problem and Request Management processes within Service Delivery Management and Service Management, monitors process effectiveness and makes recommendations for improvement. He\she helps to improve service standards using and building a comprehensive knowledge base, sharing best practice and liaising with stakeholders to provide excellent service. 
 
Key Accountabilities
  • Ensure that Incident, Problem, Request and Change processes are followed and delivered to agreed service levels
  • Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments
  • Continually reviews the process and associated activities for efficiency and effectiveness; makes recommendations for standardization and optimization of the processes.
  • Monitor, manage, confirm, and report Key Performance Indicators (KPIs) for the services offered
  • Analyze statistics to identify historical trends and knowledge gaps, provide relevant support and initiate improvement actions
  • Utilize quality leadership principles to gather data, analyze problems, identify root causes, develop solutions and measure performance
  • Contributes to the service partnership as part of one service team with internal and external stakeholders.
  • Participates in regular reviews to resolve issues / review processes with relevant parties, such as Service Desks, Operations, Account Team etc.
  • Cooperation with SDM and other Process Managers in harmonization of processes
 

  • English language fluently (written and oral) 
  • German language at at least B2 level would be an asset
  • Ability to demonstrate advanced knowledge of ITIL Service Management framework
  • Proven relevant experience in Service Management environment
  • Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time,
  • Very good analytical, communication, organizational and time management skills
  • Customer, quality and improvement orientation
  • To-Do attitude, creativity, being open minded, enthusiastic approach to service design
  • MS Office Skills
Lodz Lodz

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

EXTENSIVE BENEFIT PACKAGE

Lodz Lodz Lodz

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices.

 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.


HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Lodz Lodz

 


To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland

L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/

Lodz Lodz

 

Textorial Park
ul. Fabryczna 17
90-344, Łódź

 

University Business
Park ul. Wólczańska 178
90-530, Łódź

 

Nowa Fabryczna
ul. Składowa 35
90-127, Łódź

 

.KTW
Aleja Roździeńskiego 1
04-202, Katowice

Lodz

Fujitsu’s offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw, we run sales and client support services. The Global Delivery Center Poland located in Łódź and Katowice employs specialists in five business lines: Research & Development and Business Application Services, Remote Infrastructure Management, Business Process Outsourcing, Service Management, Service Desk. In Łódź, Fujitsu also employs specialists for internal Fujitsu services for the EMEIA region in the following areas: Finance (Accounts Payable, Accounts Receivable, General Ledger, Project and Contract Accounting, Treasury), Supply Chain and Order Management, Continuous Improvement, Assurance, Internal Audit, Product Pricing and Bid Finance as well as Human Resources. We welcome developers, quality assurance engineers, IT specialists, IT administrators, IT engineers, candidates interested in a career in IT, accounting and finance professionals, logistics specialists, linguists and customer service professionals.
Service Process Lead with German (IM, PM, ChM & SRM)
The Process Lead has responsibility for a specialist service management function within or for an account.  He\she champions Incident, Change, Problem and Request Management processes within Service Delivery Management and Service Management, monitors process effectiveness and makes recommendations for improvement. He\she helps to improve service standards using and building a comprehensive knowledge base, sharing best practice and liaising with stakeholders to provide excellent service. 
 
Key Accountabilities
  • Ensure that Incident, Problem, Request and Change processes are followed and delivered to agreed service levels
  • Leads on elements of service delivery to lower management level within the customer(s) in order to deliver contracted service commitments
  • Continually reviews the process and associated activities for efficiency and effectiveness; makes recommendations for standardization and optimization of the processes.
  • Monitor, manage, confirm, and report Key Performance Indicators (KPIs) for the services offered
  • Analyze statistics to identify historical trends and knowledge gaps, provide relevant support and initiate improvement actions
  • Utilize quality leadership principles to gather data, analyze problems, identify root causes, develop solutions and measure performance
  • Contributes to the service partnership as part of one service team with internal and external stakeholders.
  • Participates in regular reviews to resolve issues / review processes with relevant parties, such as Service Desks, Operations, Account Team etc.
  • Cooperation with SDM and other Process Managers in harmonization of processes
 
  • English language fluently (written and oral) 
  • German language at at least B2 level would be an asset
  • Ability to demonstrate advanced knowledge of ITIL Service Management framework
  • Proven relevant experience in Service Management environment
  • Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time,
  • Very good analytical, communication, organizational and time management skills
  • Customer, quality and improvement orientation
  • To-Do attitude, creativity, being open minded, enthusiastic approach to service design
  • MS Office Skills
What you can expect? HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
INNOVATIVE TECHNOLOGIES
  • Access to high quality equipment and innovative technologies which we work with everyday
  • Industry-leading solutions, systems and programs

EXTENSIVE BENEFIT PACKAGE

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices. 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.

HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Textorial Park
ul. Fabryczna 17
90-344, Łódź
 
University Business
Park ul. Wólczańska 178
90-530, Łódź
 
Nowa Fabryczna
ul. Składowa 35
90-127, Łódź
 
.KTW
Aleja Roździeńskiego 1
04-202, Katowice

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