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Service Quality Manager (Wealth)

  • Kraków, małopolskie
  • Kierownik
  • 11.06.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Service Quality Manager (Wealth)
    Location: Kraków
    Ref No: HTK/Wealth/SQM/06/2018

    Key Accountabilities:

    • Participate in a team in Wealth IT with responsibility on service quality management
    • Collaborate with service line leads, global product owners, production support, ITID, etc to maintain visibility on service availability, incidents, change quality, risk and control
    • Promote the best practice, culture and framework on control and service quality. Ensure practices are adopted effectively throughout whole application cycle, from planning, development to on-going support
    • Develop risk mitigation strategies and provide analysis on incident assessment
    • Ensuring close coordination with the Service Management Practice Process Leads so that their process execution remains fully aligned to the rest of the organisation
    • Collaborating across teams in Wealth IT to ensure consistency, and continuously improve Service Management Process execution
    • Provide guidance and help the teams in relation to Service Management Processes to balance speed to market against operability, stability and availability


    • University Degree in Computer Science, Information Technology or a related discipline
    • Strong knowledge and solid experience in incident and problem management, change management, vendor management
    • Excellent communication, presentation and influencing skills to work with business, IT colleagues, and external parties like vendors
    • Knowledge in Business Continuity/Disaster Recovery Management
    • Knowledge on IT product lifecycle and/or IT infrastructure
    • ITIL certification is a plus
    • Good knowledge on process reengineering is preferred
    • Strong business sense with understanding of the business requirement and environment
    • Strong analytic skills to understand and resolve complex problems
    • Excellent team player with ability to work under minimal supervision
    • Good command of written and spoken English. Mandarin is also preferred
    • Able to work at flexible hour to work with colleagues in various time zones

    We offer:

    • Stable job in professional team
    • Opportunity for professional development in an international environment with possibility of international travel
    • Challenging environment for increasing your abilities and skills in various areas
    • Consistent scope of responsibilities
    • Attractive salary based on your professional experience and skills
    • Private health care, employees’ benefits


    You'll achieve more when you join HSBC.
    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]