Oferta pracy

Service Specialist Eastern Europe

B2X CARE SOLUTIONS SP Z O OAbout the company

contract of employment
5 0007 000 gross / mth.
B2B contract
5 0007 000 net (+ VAT) / mth.
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)

B2X CARE SOLUTIONS SP Z O O

Aleje Jerozolimskie 176

Warszawa

Your responsibilities

  • Ensuring the efficient implementation of after-sales services for contracted products by daily KPI checks

  • Point of Contact for designated service partners

  • Supporting Regional Service Manager in daily operations

  • Preparing and analyzing data – in depth analysis

  • Execution of defined improvement measures and regular performance reviews, including root cause identification and effective resolution to prevent recurrence.

  • Escalation of performance and/or quality problems to the regional operations team with proposed solutions and actions

  • Voice of the consumer tickets analysis and response for specific cases

Our requirements

  • University degree or a comparable commercial experience

  • Knowledge of after sales processes, ideally with experience of e-mobility products and or IOT devices, having worked for OEM, carrier, operator or repair service provider.

  • Proven ability and skills to identify the real root cause of operational issues

  • Hands-on knowledge of continuous improvement (CI) tools such as DMAIC, Six Signa, lean or similar.

  • Fluent in English and Polish verbal and written. Other European languages will be an asset.

  • Proven ability to define and document complex processes to ensure all stakeholders have a clear understanding of what is expected and how to act.

  • Proven ability to develop and foster key business relationships

  • Skilled at developing strategies and plans that support continuous process improvement

  • Results oriented with a proven ability to effectively manage multiple diverse tasks and assignments of varying complexity while under time constraints

  • Solid influencing, collaboration and creative problem-solving skills to meet the diverse needs of business stakeholders

  • Aptitude for working with minimal direction while effectively responding to emerging issues and opportunities

  • Ability to remain flexible and adaptable to company’s culture and constant evolution

  • High degree of initiative

  • Excellent organizational and self-management skills

  • Cross-cultural communication skills and willingness to work in virtual teams

  • Strong team player

  • Candidate with experience of working with Chinese customers will be an advantage

  • This a Home office-based position, but applicant must be able to travel frequently within Europe to support supplier and customer meetings as and when required, as soon as the pandemic situation allows.

What we offer

  • A versatile area of responsibility with which you are at the pulse of the company with the opportunity to influence crucial decisions

  • A flexible, inclusive working environment

  • A multi-cultural operating company

  • An open-minded, positive and motivated environment with flat hierarchies and short decision paths

  • The ability to work independently and responsibly and contribute your talents

  • Colleagues which are more than happy to welcome you

  • The opportunity for career development

  • Benefits

  • remote work opportunities

  • flexible working time

B2X CARE SOLUTIONS SP Z O O

B2X is a technology company providing customer care services for mobile devices and other consumer electronics to manufacturers, insurance providers, carriers and retailers. B2X helps its clients to deliver the most seamless customer care experience.

The company‘s disruptive business model is based on its Smart Service Platform consisting of its SMARTCARE Technology, global presence and a trusted and reliable service partner network across 100 countries. SMARTCARE Technology is the leading platform serving the global customer care ecosystem for electronic devices integrating hundreds of partners and thousands of data points. The platform allows clients to optimize the entire customer care journey of consumers with their devices through real-time data, ensuring an excellent and consistent customer care experience.

SMARTCARE Technology is a best-in-class enterprise architecture with a mix of self-developed and best-in-class components that is designed for purpose. The platform is scalable by design and can scale for millions of users. The entire platform is proven, modern, scalable and secure.

With B2X people stay online and return to their digital life fast.

Scroll to the company’s profile

More information: www.b2x.com