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Service Support Engineer

Emerson Process Management Sp. z o.o.

  • Katowice

    Katowice, Silesian
  • offer expired 15 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • To perform a variety of complex engineering functions as related to the installation, service and maintenance of the Company products to meet the customer's requirements

  • To apply complex engineering knowledge in support of the services and projects, analysis of the technical products and/or services

  • Carrying out startup and commissioning activities of the metering systems. This includes planning, execution and reporting to customer

  • Providing preventive and corrective maintenance for Emerson measurement equipment

  • Using diagnostic tools and software to assist with installation, commissioning, and fault diagnostics

  • Providing technical support during the whole product lifecycle, warranty and after warranty services

  • Coordinating warranty process, registering claims, providing resolution and following up with customer

  • Work with customers to solve complex automation problems

  • Proactively develop customer relationships; anticipate and provide solutions to customer needs giving high priority to customer satisfaction

  • Carrying out site surveys, simple Instrument audits and assessment of installed base for upgrades and obsolesce management

  • Contact customers to review and promote their needs for service and maintenance contracts

Our requirements

  • Bachelor’s degree in Engineering, Computer Science or equivalent

  • Minimum 3 years of relevant field service experience

  • Has demonstrated start up and commissioning experience in the process industry

  • Requires up to 80% travel, also on a short notice

  • Strong (English) communication skills both oral and written

  • Mature personality which is very much self-driven and self-motivated

  • Resistant to stress and working under pressure of time

  • Creative, driven to solution solving and out of box thinking

  • Willing to work in a team

What we offer

  • Career at one of the leading global companies

  • Life insurance

  • Private medical package with additional preventive healthcare services for employees and their eligible

  • My Benefit program

  • Possibilities of development within the role and company’s structure

  • Personalized learning approach

  • Supportive community

  • Modern office

  • Employee Assistance Program

  • Remote work opportunities

  • Employee referral program

Get to Know Us

Find out more by visiting our LinkedIn, Facebook, Twitter, YouTube pages or at www.emerson.com

Emerson Process Management Sp. z o.o.

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

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