Oferta pracy

ServiceNow Development Analyst Manager


  • offer expired 3 days ago
  • contract of employment
  • full-time
  • expert
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України


Żelazna 51/53



Technologies we use


  • ServiceNow

Your responsibilities

  • Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area

  • Responsible for technical design, development, unit testing, and production deployment. Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle

  • Ensure consistency and standardization of the ServiceNow applications in the assigned area

  • Ensure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creation

  • Manage a small team of external developers and maximize the team’s performance

  • Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved

  • Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities

  • Continuously review own and team’s performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed

Our requirements

  • You have a University Degree, preferably in IT

  • 2-3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers

  • Expert knowledge of ServiceNow platform, administration, CMDB, Service Portal

  • Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects

  • Knowledge of ServiceNow CSM module is a very big plus

  • Solid experience with ServiceNow integrations is a big plus

  • Team leader experience is a plus

  • Experience with definition of ServiceNow platform architecture and development standards will be a plus

  • Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified

  • Fluent in English

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • no dress code

  • extra social benefits

  • sharing the costs of holidays for kids

  • charity initiatives

  • JTI Family Leave Benefit - additional paternity leave

  • Anniversary awards

  • JTI Benefit Platform


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

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