Oferta pracy

ServiceNow Engineer

Schenker Technology Center Warsaw Sp. z o.o.

Schenker Technology Center Warsaw Sp. z o.o.

Żwirki i Wigury 16C

Włochy

Warszawa

Technologies we use

Expected

  • Service Now

  • ITIL

Operating system

About the project

Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.

The ServiceNow Engineer is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. He/she evaluates demands and creates technical concepts to implement solutions according to business as well as IT requirements by utilizing out of the box / standard functionality or developing and customizing applications. He/she acts as 2nd and 3rd level support and is the interface between business and the ServiceNow platform for developing, testing and implementation in a fast paced organization.

Your responsibilities

  • Develops technical specifications and makes recommendations towards implementation of standard functionality or configuration of individual solutions

  • Analyzes requirements, develops specifications and designs innovative solutions to business problems or recommendations to improve system capabilities automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap

  • Builds service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service

  • Performs technical validation and testing to ensure requirements are satisfied

  • Evaluates and aligns solution concepts created by implementation partners or other functional areas

  • Supports in developing system architecture/interfaces

  • Loads, adapts and maintains data between ServiceNow and other systems

  • Recommends improvements and/or changes to technical design where appropriate

  • Performs coding and moving changes across platforms (dev/test/prod)

  • Works in an agile environment and is experienced in agile development methods

  • Participating in the project planning process with business and IT specialists

  • Supporting multiple projects as team member or development team leader

  • Creates and implements technical documentation incl. operational processes, test activities and quality standards

  • Analysis of errors and their elimination in the context of incident and problem management, supports failure and disaster recovery tests

  • Reviewing modules for quality assurance, system integrity and security, checks compliance with architectural standard

  • Performs regular data audits and resolve identified issues if found

  • Provides 2nd and 3rd level support for the ServiceNow platform and its modules

  • Ensures that implementations and ongoing services are delivered on time and meet client requirements

  • Supports internal service review meetings covering performance, quality aspects and processes

  • Supports security management and execution of risk management processes of technical service operation in accordance to company frameworks

  • Escalates to vendor for defect and incident resolution as required

Our requirements

  • Minimum 3+ years of ServiceNow development and implementation experience

  • Minimum 3+ years of programming experience

  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or another related field

  • Certifications: ServiceNow System Administrator, ServiceNow Implementation, (ITIL v3 certification)

  • ITSM knowledge, excellent understanding of all the ITSM and related service

  • Fundamental understanding of the key technologies relevant to ServiceNow integration solutions i.e. SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

  • Experience in IT Project Management

  • Fluent in English language skills (verbal & written)

This is how we organize our work

This is how we work

  • in house
  • you can change the project
  • you have influence on the product
  • you focus on product development
  • agile
  • scrum
  • kanban

What we offer

  • Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible

  • Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance

  • Great atmosphere. Awesome people, football and after work beer is at your disposal

  • Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow

  • Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • holiday funds

  • charity initiatives

  • extra leave

Recruitment stages
1

Apply

2

Let's Talk

3

Let's Meet

4

Feedback

Schenker Technology Center Warsaw Sp. z o.o.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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