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ServiceNow ITOM Expert

Alcon Polska

Alcon Polska

Marynarska 15



Your responsibilities

  • Be part of one of the most exciting project that will explore ServiceNow ITOM suite capabilities in depth

  • Analyze and refine complex requirements for delivering the necessary technology servicesrelated to Enterprise Service Management (ESM).

  • Develop project rationale and perform scoping assessments to determine feasibility of projects

  • Highlight/identify gaps in existing functionality and recommend solutions with stakeholders

  • Develop a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy solutions

  • Liaise with the service development team to suggest a high level functional solution

  • Develop project estimates and complete financial model (costs, savings, revenue opportunities, investment horizon, etc.)

  • Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services

Our requirements

  • This is a senior level position that will require significant experience and expertise in technical / functional use of ServiceNow ITOM suite (incl. CSDM/CMDB, Discovery, Event Management, Integrations, service mapping and automation)

  • Ability to collaborate and advocate ITIL CDB/CSDM Model goverance

  • Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations

  • Understanding roles, permissions, credentials, product setup/configuration, troubleshooting

  • System admin, configuration, scripting, Now development

  • Due to the international scope – fluent English is a must

What we offer

Are you able to translate complex business context into a comprehensive requirements specification and a project rationale? This may be a real opportunity to challenge yourself and progress your career. Alcon is a company of people who will support you in having real impact – if you’re willing to share your ServiceNow ITOM expertise with us.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • meal passes

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

Alcon Polska

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.

Alcon Global Services (AGS) is a dynamic team providing critical shared-services support to the Alcon organization worldwide – in areas like Finance, IT, HR, Quality, and more. Our objective in AGS is simple – ensuring the satisfaction of our internal clients and contributing to an outstanding experience for Alcon’s customers worldwide.

Join Alcon and help the world See Brilliantly!

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This is how we work
This is how we work

What this opportunity will give you is tools & challenges that meet your aspirations, high degree of independence and an opportunity to impact our business.

Apply to give us a chance to present you the full scope of the role and a fantastic people and the work environment that we’re so proud of.