sharing the costs of sports activities
ServiceNow ITOM Expert
- Marynarska 15, Mokotów, WarszawaWarszawa, Masovian
- valid for 9 daysuntil: 31 Oct 2021
- contract of employment
- hybrid work
Be part of one of the most exciting project that will explore ServiceNow ITOM suite capabilities in depth
Analyze and refine complex requirements for delivering the necessary technology servicesrelated to Enterprise Service Management (ESM).
Develop project rationale and perform scoping assessments to determine feasibility of projects
Highlight/identify gaps in existing functionality and recommend solutions with stakeholders
Develop a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy solutions
Liaise with the service development team to suggest a high level functional solution
Develop project estimates and complete financial model (costs, savings, revenue opportunities, investment horizon, etc.)
Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services
This is a senior level position that will require significant experience and expertise in technical / functional use of ServiceNow ITOM suite (incl. CSDM/CMDB, Discovery, Event Management, Integrations, service mapping and automation)
Ability to collaborate and advocate ITIL CDB/CSDM Model goverance
Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
Understanding roles, permissions, credentials, product setup/configuration, troubleshooting
System admin, configuration, scripting, Now development
Due to the international scope – fluent English is a must
What we offer
Are you able to translate complex business context into a comprehensive requirements specification and a project rationale? This may be a real opportunity to challenge yourself and progress your career. Alcon is a company of people who will support you in having real impact – if you’re willing to share your ServiceNow ITOM expertise with us.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate products and services at discounted prices
corporate sports team
video games at work
coffee / tea
parking space for employees
sharing the commuting costs
employee referral program
Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.
Alcon Global Services (AGS) is a dynamic team providing critical shared-services support to the Alcon organization worldwide – in areas like Finance, IT, HR, Quality, and more. Our objective in AGS is simple – ensuring the satisfaction of our internal clients and contributing to an outstanding experience for Alcon’s customers worldwide.
Join Alcon and help the world See Brilliantly!
This is how we work
This is how we work
What this opportunity will give you is tools & challenges that meet your aspirations, high degree of independence and an opportunity to impact our business.
Apply to give us a chance to present you the full scope of the role and a fantastic people and the work environment that we’re so proud of.