Oferta pracy

ServiceNow Technical Consultant

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1

Katowice

Your responsibilities

  • have responsibility for technical input to qualification and business approval meetings to make a recognized technical contribution.

  • educate and negotiate the right technical solutions for your customers. Advising on options, risk and impacts on business processes and technical architecture.

  • design small or medium scale solutions (or parts of larger solutions) which need minimal review following peer review.

  • assist in the scoping of new opportunities and to design tools and techniques to deliver efficiently;

  • maintain a high level of product and solution knowledge and an up-to-date skills profile in ServiceNow services.

  • support the sales team in developing the business, utilising your expertise and experience of ServiceNow & other ITSM/ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities.

  • deliver a positive and value-add experience for your customers in every interaction.

  • contribute tactical and impactful tools, techniques, and methods to continuously improve Fujitsu’s technical delivery.

  • assist with gap analysis highlighting current state, future state, customer needs, best practices, market demands and competition.

  • understand sales processes, information and support requirements, and assists sales staff in identifying leads.

  • communicate in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs.

Our requirements

  • You will be educated to degree level or have at least 3 years of experience, preferably within the IT industry. You will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts and principles together with experience of working with quality control and testing standards.

  • ServiceNow Certified Administrator

  • ServiceNow Certified Implementation Specialist

  • Ability to manage competing priorities in a complex environment

  • Excellent written and oral communication skills including customer liaison at senior levels

  • Excellent interpersonal and negotiating skills, ability to enable collaboration

  • Project/change management experience and skills

  • Investigation and analysis of problems with a methodical and disciplined approach

  • Proactive customer support and problem resolution

  • Ability to devise creative technical solutions, to research alternative solutions and make recommendations

  • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives