Oferta pracy

ServiceNow Technical Consultant

Fujitsu Technology Solutions Sp. z o.o.

  • Pomeranian

    Pomeranian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment

Technologies we use

Expected

  • JavaScript

About the project

Fujitsu is a driver of digital transformation in a world which requires an extreme level of connectivity: A hyper connected business, hyper connected world, automation and integration, digital learning, connected services and other solutions Fujitsu offers to help their clients with their challenge of digital transformation.

To strengthen this expertise, we are looking for a ServiceNow Technical Consultant (Solution Architect) in the area of ServiceNow Application Management.

Working closely with the customer project teams, service management, technical management and support, the role focuses on the day-to-day management of the dev/test and live ServiceNow instances to ensure that development, upgrade and housekeeping activities are performed in a planned and controlled manner.

Core competency is experience in application platform management, in particular the dynamic of the ServiceNow SaaS environment.

You will be a part of fast growing R&D/BAS organization.

Your responsibilities

  • Platform Service and Environment Management. ServiceNow platform upgrade scheduling & communication. Periodic cloning from Live to test and development about once a year to include some data cleansing. Working with Integration capabilities in ServiceNow.

  • Reactive and Proactive problem Management. Based on live data, working on root cause analysis and driving problems towards resolution.

  • Development Services. Support in assessing Requests for Changes to provide an indicative solution and cost. Leading the development process & managing development prioritization.

  • Release Management. Ownership of the weekly release cycle – moving update sets to production, validation.

  • Platform Security. ServiceNow will provide a number of recommendations concerning the platform and security and it is necessary to make changes. Reviewing the provision of security protections and leading the resolution of security issues.

  • Technical Governance. There is a need to provide and maintain technical governance (including standards for development, testing and release) over the ServiceNow platform and applications to ensure conformance to standards, methods of working etc. overlooking and supporting more junior developers. Leading defect analysis with technical support.

  • Professional Development: Takes responsibility for learning about current products / systems and shifting this knowledge to lower support teams, technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to build own technical knowledge and support business requirements.

  • Team Development: Leads the effort in expanding the knowledge and capability of other support team members to allow them to achieve higher competency levels. Participates in internal training programs aimed to develop ServiceNow skills.

Our requirements

  • University degree or equivalent education or experience

  • Certifications according to specialization - CSA, CAD

  • Good English language skills (fluent in written and spoken)

  • 5 Years + of hands on ServiceNow experience providing support, implementation and administration of a ServiceNow environment

  • 3 Years + of experience of Level 3 Application support

  • Demonstrable proficiency in JavaScript

  • ITIL/Agile/DevOps awareness

  • Ability to perform complex diagnosis of dynamic web applications

  • Ability to get the job done, drive for results

  • Customer and solution oriented working

  • Team Player

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • integration events

  • extra social benefits

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives