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Services & Solutions Delivery Specialist with German (Quotes)

PhilipsAbout the company

Philips

aleja Marszałka Józefa Piłsudskiego 88

Widzew

Łódź

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Your responsibilities

  • Providing calculation on customer demands for paid maintenance services and repairs
  • Creating quotes for time and material
  • Initiating entitlement disputes on ad-hoc customer requests
  • Correcting & updating quotes based on actual work performed by Field Service Engineer
  • Contacting customers (e-mail) and business partners (phone)

Our requirements

  • Bachelor’s degree
  • Fluent German (C1)
  • Fluent English (C1)
  • Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
  • Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
  • The problem-solving mindset with the ability to identify improvement opportunities
  • Interpersonal skills required in interactions with internal and external customers
  • Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
  • Good organizational skills and aptitude for details
  • Cultural awareness when communicating with stakeholders from various countries

What we offer

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Wide variety of trainings & learning opportunities
  • Promotion of healthy lifestyle in the office
  • Employee Assistance Program

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits
  • corporate products and services at discounted prices
  • corporate gym
  • coffee / tea
  • employee referral program

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions –the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are a part of

Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

In Services & Solutions Delivery – the most multilanguage department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Working at Philips is more than a job. It’s an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.

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Services & Solutions Delivery Specialist with German (Quotes), aleja Marszałka Józefa Piłsudskiego 88, Widzew, Łódź