private medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Shared Service Manager (all genders)
ZOOLOG SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
- Piłsudskiego 69, Stare Miasto, WrocławWrocław, Lower Silesia
- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
ZOOLOG SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Piłsudskiego 69
Stare Miasto
Wrocław
Your responsibilities
Monitors daily performance of our Shared Service partners on contractually aligned KPIs
Supports the preparation of escalation steps, when partners underperform
Supports the individual management of our partner performance
Prepares deep dives on partners’ performance to identify risks and improvement potential
Prepares and visualizes data insights for MBRs/QBRs
Highlights occurring blockers
Prepares drafts for invoice controlling dashboards, visualizing partners performance in regards our contractual KPIs
Supports the alignment of daily, weekly and monthly capacity bookings internally, helps to manage capacity of the partner vs. internal needs
Supports data-driven decision making with data collection, analysis, and evaluation
Prepares and execute escalation steps, when partner underperforms
Conducts deep dives on partner performance to identifies risks and potentials
Suggests and creates new data insights for MBRs/QBRs
Supports engineering to understand operational limitations and obstacles
Cross checks month KPIs invoicing
Contributes in new processes and standards development
Implements process and standards
Introduces Best practice approaches to optimize costs, services and quality
Prepares complete business cases including correct cost models
Escalates, when partner underperforms
Manages partner performance individually
Highlights occurring blockers and creates meaningful insights to improve cooperation possibilities
Prepares drafts for invoice controlling dashboards visualizing the partners performance in regards to the contractual KPIs
Leading negotiations and discussions between the partner and internal stakeholders
Develops new processes and standards and implementing them, identifying of best practice approaches in order to optimize costs, service and quality
Leads projects related to partner performance development/improvement/risk mitigation
Our requirements
Minimum 3 years of sound working experience in a comparable position related to shared service centers or solution provider side
Finished Bachelor or Master's degree in the field of economics or finance with logistics/ SCM specialization or comparable education
First experience in common methods of project management (e.g. project plans, timelines, LOPs etc.)
Experience in leading a low complex to medium complex role related to partner management
Strong in the areas of planning and organizing and good knowledge from the standard MS Office programs
You have numerical view with a good hand for data visualization
You are analytically set and cost conscious
Quick to understand complex, cross-department processes & IT structures
Good communication skills and a high customer orientation
Ability to work in international teams demonstrating cultural sensitivity and social competence
Hands on mentality
Excellent in English language spoken & written; additional languages preferable
Moderate mobility, willing to travel
Comprehensive knowledge of partner and process management
Experience in leading a medium complex to complex role related to partner Management
Process and continuous improvement expertise
Negotiation skills and stakeholder management
Experience in leading complex projects
Experience managing the performance of partners
What we offer
Chance to become a part of dynamically growing international company
Training opportunities and professional development
Motivated multi-cultural teams and enjoyable work atmosphere in the center of Wroclaw
Feelgood Managers in form of our Office Dogs
Multisport card
Private medical care (incl. 50% discount on dental services)
Company events
Discount in zooplus shop
Full time employment contract
And… 4 extra days off
Benefits
sharing the costs of professional training & courses
life insurance
corporate products and services at discounted prices
integration events
dental care
retirement pension plan
no dress code
coffee / tea
leisure zone
christmas gifts
employee referral program
extra leave
sports card
English, German and Polish online lessons
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.
ZOOLOG SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
In 1999, a small group of people had a great idea: to bring pet shops online and make life easier for pet lovers. Today zooplus SE is Europe’s leading online retailer of pet supplies. With over 8 million active customers in more than 30 European countries and 1,8 billion Euro revenue in 2020, zooplus is comfortably the market leader in the online segment. Zooplus currently employs more than 800 employees in 10 international locations, working in the areas of Sales & Marketing, Category Management, Purchasing, IT, Logistics, Finance and HR.
At zooplus, we believe e-commerce to be the sales model of today and for the future. Poland's geographical location makes it a transit hub between Western and Eastern Europe. Poland attracts people not only because of the consumer market, strategic central location and on-going investments, but also the Polish spirit, medieval architecture and lively cultural activities. Online store zooplus.pl was launched in 2007 and after few years we opened offices in Kraków and in Wrocław with the logistics centers in Wojkowice and Krosno Odrzańskie.