Oferta pracy

SharePoint Support Engineer

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Offer expired 11 hours ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Fujitsu Technology Solutions Sp. z o.o.

Wólczańska 180/182

Łódź

Your responsibilities

  • To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 2nd line support for incidents.

  • Inputs to and suggests improvements to designs.

  • Provides designs for small size components.

  • Work is monitored by senior colleagues problems and queries are escalated to ensure timescales are met.

  • Contributes towards plans for own individual work items

  • For routine and non-routine problems, produces high quality solutions and documentation through the use of a structured approach that may include appropriate methods, tools and testing.

  • Seeks appropriate review and then presents technical information to technical audiences both orally and in writing.

  • Communicates issues in a timely manner

  • Requires close supervision, is able to listen and act on instructions given.

  • Contributes to team meetings, peer review of deliverables etc.

  • Adheres to corporate and local development methodologies as appropriate.

  • Adheres to corporate and local processes.

  • May have limited input to local processes.

  • Keep abreast of technology developments within their own specialism.

Our requirements

  • Experienced User of SharePoint 2013 (and/or, to a lesser extent, Sharepoint 2010 User)

  • Experienced Service Desk operator (the more experience an operator has with dealing with User issues the better they will be)

  • Experienced at investigating sources of knowledge to find appropriate answers (the Group will be provided with access to a number of sources of information from which they are likely to find answers to issues they are trying to resolve)

  • Self-motivated (the more an operator can work on their own to try to find and answer without giving up at the first hurdle, the better)

  • Team player. We would expect them to seek help from the Platform Support Team if necessary rather than waste lots of time trying to find a solution for themselves. As they become more familiar with the knowledge base resources and learn the solutions themselves, this reliance will diminish)

  • Good communicators (apart from the obvious point about dealing with users, we are keen for the Resolver group to feedback and process improvements or suggestions for FAQs/additions to the knowledgebase as they see fit from their experience – of SharePoint 2013 or otherwise)

  • Analytical and problem solving skills is key to investigating issues.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Happy Friday (one shorter working day)

  • Online initiatives