sharing the costs of sports activities
SIAM Change Manager
Atos Poland Global Services Sp. z o.o.
- offer expired 24 days ago
- contract of employment
- specialist (Mid / Regular)
- home office work
- remote recruitment
Process Manager is accountable for the Global owned process delivery in the local Service Management Center and support the end-to-end services delivery in line with customer and internal targets. High customer exposure and focus on process management delivery including: process setup, maintaining quality of documentation, managing daily tickets flow, improvement plans, requests validation, risk and impact analysis, approval boards, widely understood definition of professional communication, that is building the daily work of Change Manager:
Ownership of high priority actions
Reporting of Target achievements and failures
Quality and completeness of records
Creation of actions to prevent repeatness of issues
Client meetings – operational and strategy oriented
Team mentoring and coaching on the service level
Change Manager role is building strong baseline for further development, from dealing (on senior level) with transitions of new clients, optimization of the process, providing guidance in standardization of delivery tasks, accountable and responsible for audit proactivity or remediation plan, reporting to process owner and widely understandable management of process on daily basis.
Combination of administrative and strategic daily tasks is a way to make each day different and marked with opportunities for general satisfaction. You do not have to have a technical background in order to take this challenge - knowledge can be gained here while maintaining the process and in collaboration with delivery groups.
Excellent communication skills both in German and English (C1 and above)
Awareness of standardization and continuous improvement need.
Responsibility for reaching targets on service and organizational level.
Excellent communication skills (written and oral; foreign languages), with experience interacting with all levels of management both within company and customer organizations.
Experience in process management, decision making and customer exposed service delivery (min. 2 years of process management operational experience on manager role).
Responsibility of quality for delivered process, inputs for audits.
ITIL Intermediate, ISO 20 000 certification
Competent with Microsoft Office, Microsoft Excel, Microsoft Word and reporting / analytical tools.
Competent in specific Service Management toolset
What we offer
At Atos, great working conditions will always come without conditions.
Shape the future of digital.
And your too.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
no dress code
extra social benefits
employee referral program
global IT projects
Apply to work at Atos
Atos Poland Global Services Sp. z o.o.
At Atos, as a global leader in secure and decarbonized digital
business technology, we work together with companies and
industries around the world.
AI, IoT, big data & analytics, cybersecurity, cloud, edge computing
and sustainability… shaping the future of the information space
with our clients is exciting yet challenging.
That is the reason why at Atos, together we bring the diversity
of our people’s backgrounds and skills to make choices that
will have positive economic, social and ethical impacts
on business and humanity tomorrow.
At Atos, the future is our choice.
Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.
We are also the worldwide IT partner of the Olympic and Paralympic Games.
We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.
Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.