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Aktualne oferty pracodawcy

SIAM Operations Service Manager

Hitachi Energy Services Sp. z o.o.

  • Pawia 7, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Hitachi Energy Services Sp. z o.o.

Pawia 7

Stare Miasto


Technologies we use


  • ITIL

  • Agile

About the project

We are looking for an individual that has a deep understanding and experience about how to overcome departmental boundaries. The successful candidate will help us establish organization with value network thinking while preventing silo-thinking.

Your responsibilities

  • Operate industry benchmark SIAM, Service Integration and Management, framework process and practices

  • Ownership of the process and/or service assigned

  • Continuously maximize the efficiency of the service (decreasing number of incidents, resolution times, rolled back changes etc.)

  • Drive clarity on process and/or service definition, components, measurements and management

  • Operate assigned process and/or service from an end-to-end perspective and across the lifecycle

  • Drive projects and quality management practices across internal IT and Suppliers

  • Integrate , lead by example and act as change agent during transformation

Our requirements

  • Strong ownership and leadership demonstrated with a success track over previous assignments

  • Min. 5 years of experience in IT coordination or management

  • Mandatory IT Process, Service or Product ownership experience

  • Mandatory IT Service Operations and Delivery Management

  • Broad experience in service provider management

  • SIAM Certified

  • ITIL Expert and DevOps certifications are welcome

  • Project and Agile Management (PMP, Scalable Agile) and Quality Improvement (Lean, Six-Sigma, Kaizen) experience will be beneficial

  • Fluent English is a must

This is how we organize our work

This is how we work

  • agile
  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • sharing the commuting costs

  • employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

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