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Site Lead – Credit Services

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • As Vice President (VPO), you are overall responsible for the performances of the processes under your purview. You are required to be the driving force to ensure that the service levels are maintained at its optimum level.

  • Service delivery for US and Canada in line with the agreed strategy of CS and CMU for Wholesale Operations.

  • Manage operational risks across service deliveries and implementation of effective controls.

  • Build relationship with an approach to improve on existing services provided and attracting new work to the GSC – the focus of the role.

  • Drive change and lead transformation initiatives to deliver sustainable saves as per agreed target.

  • Validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets.

  • Establish effective framework for implementing Operational Risk Management across teams and the center. Prepare plans to mitigate Operational Risk in line with company policy.

  • Proactively identify problem situations and resolve to give maximum customer satisfaction.

  • Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.

  • Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth of GSC’s.

  • Provide strategic direction to Managers to improve delivery on agreed service level agreements.

  • Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections.

  • Regularly and effectively communicate Groups initiative, policies and other activities to the teams.

  • Ensure agreed migrations / re-migrations are effectively implemented in liaison with the Project managers and business managers.

Our requirements

  • Graduate/Post Graduate in Commerce Stream, MBA, MBA Finance, MCom

  • 12+ years of experience

  • Strong knowledge of Credit products

  • 5+ years Hands on Working Knowledge of Corporate Credit Operations which includes Pre and Post Approval process

  • Excellent verbal & written communication skills

  • Strong negotiation & persuasive skills

  • Good knowledge of the HSBC Group – organization, culture & policies

What we offer

  • Competitive salary

  • Annual performance-based bonus

  • Additional bonuses for recognition awards

  • Multisport card

  • Private medical care

  • Life insurance

  • One-time reimbursement of home office set-up (up to 800 PLN)

  • Corporate parties & events

  • CSR initiatives

  • Nursery and kindergarten discounts

  • Language classes

  • Financial support with trainings and education

  • Social fund

  • Flexible working hours

  • Free parking


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

Your career opportunity

The role of Site Lead will consist of managing the operational activities/challenges of allocated processes and changing environment of the GSC’s, while ensuring resources match workloads to provide cost effective processing to deliver an efficient, high quality service within Service Level Agreements. You will also ensure that areas of operational risks are identified, monitored and managed effectively to enable business continuity.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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