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Site Reliability Engineer (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42


Site Reliability Engineer
(Wealth & Personal Banking IT)

Digital is leading the way in defining, developing and delivering mobile centred smart banking. It is a foundational (digitally-centred) proposition which can be harnessed by our markets in support of the Growth Agenda.

Our goal is to enable mobile-centred smart banking faster, more effectively and in a way that sets the standard of modern banking and paves the way for bank of the future.

Sub-Department: Global Private Bank IT

Role purpose: To work with development and support teams and assure the best resilience and reliability practices are applied when the code is deployed to production sites. Proactively look for weak points (like SPOFs) and areas of improvements. Take ownership of incidents, RCAs and blameless post-mortems.

Must have skills/experience:


  • Experience deploying to and supporting production services
  • Excellent understanding of end to end release lifecycle – from requirements, through discovery, sizing, development, testing and deployment
  • Be the part of SREs network, embedded in all teams and jointly working as focal points for entire service. Own the feedback from production support teams back to design and development, make sure that programmatic issues are identified and mitigated in a timely manner. Actively take part in issue resolution.
  • Familiar with various aspects of release management: NFRs, SCF controls
  • Proficiency in JIRA (including service desk) and Confluence
  • Understanding of ITSM coupled with expertise in service/incident management tools (preferably CA Service Manager but other tools like Remedy or ZenDesk fine too)
  • Familiar with access management and control: Centrify and elevated access through TPAM
  • Experience with working with all support levels and familiar with incident escalation path
  • Possessing holistic view on service, interested in end to end approach rather than concentrating on individual components
  • Familiar with Service Level Indicators and Service Level Objectives
  • Work and complement with DevOps discipline in order to create the most resilient and reliable deployments
  • Proactively analyse service, find possible bottlenecks or SPOFs, propose resolutions and take part in their implementations
  • Experience with execution of Root Cause Analysis and familiar with a concept of blameless post-mortems


  • Orchestration/deployment: Jenkins, Ansible
  • IaaS: Terraform, Helm
  • Source code versioning; GIT
  • Cloud: AWS
  • Containers: Docker and Kubernetes (including EKS)
  • Java SE (ability to understand and debug Java code is a must, experience in developing Java code is highly beneficial)
  • Bash scripting
  • Strong Linux administration skills, preferably gained while supporting large-scale financial systems

Nice to have skills /experience:

  • Tomcat
  • Forgerock IAM (OpenAM, OpenDJ)
  • Springboot
  • WebSphere Liberty Profile
  • Python

Remote working:

  • Full time (subject to future changes due to COVID situation)

Culture of work:

  • Flexible working hours
  • Informal work environment
  • Agile methodologies
  • Flexible WFH (agreement in the teams)
  • Friendly teams and people focused attitude
  • Macbook pro or Lenovo to choose
  • Car parking
  • Relax room
  • Fruits

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

You'll achieve more when you join HSBC.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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