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Skype Service Owner Technical Consultant

  • Wrocław, dolnośląskie
  • Specjalista
  • 2018-06-01

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Skype Service Owner Technical Consultant
    Workplace: Wrocław
    Ref no: WRO001MI
    About EY GDS
    EY Technology is a global organization that works with our internal clients, to provide IT support and solution to client teams, internal support functions and global projects and programs. Over the next few years, GDS Poland will increase the number of IT professionals in its center to develop and support EY’s business and internal applications. These professionals include IT project managers, business analysts, software architects, infrastructure engineers.
    EY Technology team maintains and enhances EY’s IT infrastructure and works for our internal clients across the globe. You will work with EY locations, supporting our service lines and key business processes or be part a dedicated IT team handling cross-organizational initiatives and transformational projects.
    This job includes 2 roles: Technical Consultant and Business Analyst. As a technical consultant you support the service owner for Skype voice on planning, calculating & business engagement for PBX migrations to Skype. As a Business analyst you are part of the deployment in the first phase of the project, gathering detailed requirements and obtain country approval on functional design to be implemented. Throughout remaining execution on projects you represent the Service Owner ensuring Skype deployments are taking place as planned and agreed.
    Together with Enterprise Architecture and Skype engineering you work on improving our functional design based on feedback on requirements from countries. You and your team is responsible for the functional design and keep the overview on what’s implemented in which country.
    With your legacy PBX knowledge and your Skype knowledge you are a key stakeholder to transition countries and locations from a legacy PBX environment to a 100% Skype based PBX environment.
    • Support and execute planning for Skype PBX migrations
    • Project sponsor for legacy voice technology transition to skype for business
    • Business analyst analysing current PBX designs, translation into Skype functional design and obtain country approval
    • Owner for Skype for business functional design
    • Contact point for new Skype migration project requests
    Knowledge and Skills Requirements:
    • Degree at university level
    • English language skills - excellent written and verbal communication
    • Technical experience 5+ Years in a large diverse voice environment with different brands(e.g. Cisco, Alcatel, Avaya, Siemens)
    • Skype for business basic architecture knowledge and 2+ Years’ experience in a skype engineer/supporting role
    • Basic knowledge about Data Network architecture (CCNA)
    • Experience in Service/Product ownership
    • Affinity to create meaningful presentations to obtain business approvals
    • Business acumen, ability to engage with local business decision makers
    • Communicative personality
    • Strong teamwork and collaboration skills
    • Excellent documentation skills
    • Self-supporting and independent attitude
    • Taking ownership
    Who we look for?
    We love working with people who are passionate about their job and have amazing skills in their area a think that: you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross-border experiences; it’s a role for you.
    What EY GDS offers?
    • Work in prestigious, stable company
    • Contract of employment
    • Fair salary  
    • Relocation package
    • Participating in interesting projects   
    • Work in a professional, dynamic, truly global team
    • Development opportunities in international multilingual environment
    • Medical cover
    • Life insurance
    • Sports card
    • Laptop
    • Business trips support
    • Language classes
    • Referral programme
    • Charity initiatives
    • Fresh juice twice a week and fruit once a week
    • Trainings
    • Wellness & Spa programme
    • Sport Groups
    • Additional bonuses
    • Modern office space near market square
    • Home office up to 3 days per week

    If you feel that the role suits your personal goals and career path, please send us your current resume.

    Join us in building a better working world.  Apply now.