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Soft Skills Quality Analyst with French

  • Wrocław, dolnośląskie pokaż mapę
  • Specjalista
  • 29.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    is a part of global information and communication technology company. We strongly believe our People are the reason for our success. Discover the idea of 'SMALLPORATION' and become a member of our Team!


    Currently we are looking for:

    Soft Skills Quality Analyst with French
    Location: Wrocław

    Working on this position you will be responsible for:

    • completing the monitoring & coaching targets for the week
    • coaching the agents according to the observations made during monitoring of calls
    • preparing training modules on the basis of the need analysis
    • conducting specific training sessions to improve the performance of the agents
    • taking initiatives to add value to the project
    • contact with the client to meet assigned targets

     Knowledge and skills required:

    • knowledge about Voice & Accent & Soft Skills
    • experience in Coaching /Training Delivery/Teaching
    • team Handling
    • excellent communication skills
    • good command of English
    • fluent French is a must



    ... Join the Team with the most friendly atmosphere in the galaxy! (yes, we eat pizza, have team outings and work remotely from time to time)

    What we offer:


    full time employment contract
    fully paid benefits (private medical care, life insurance, mulikafeteria & pizza day)
    all necessary trainings
    & professional Coach support

    We take care of your personal data, so do not forget to add a clause to your CV: "Wyrażam zgodę na przetwarzanie przez CSS Corp sp. z o. moich danych osobowych, zawartych w ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji."