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Software Support Engineer

PCMI SP. Z O.O.About the company

  • aleja Jana Pawła II 39A, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)


aleja Jana Pawła II 39A


Technologies we use


  • SQL

  • Jira

Operating system

About the project

PCMI Corporation (Policy Claim Management International) is a leading provider of integrated add-on programs for extended warranty management and F&I administration. We create software for companies in the automotive and consumer industries.

Your responsibilities

  • Work in close cooperation with BA and developers

  • Responsible for client communications, conflict resolution, and compliance on client deliverables

  • Provide regular two-way communication between the client and the development team

  • Communicate clearly the progress of daily/weekly/monthly/quarterly initiatives

  • Provide Technical Support to Software users

  • Assist software developers and users to resolve technical issues that occur during the software development process.

  • Perform database data fixes and configuration changes

  • Perform test scenarios and report their results

  • Oversee and follow-up on open customer issues

Our requirements

  • Experience using SQL

  • Fluent English

  • Experience with webinar tools

  • Experience using web-based software preferred

  • 2+ year of experience in client-facing role, previous account manager/software support preferred

  • Excellent customer service skills

  • Strong strategic thinking, teamwork, situational leadership, and planning skills

  • Highly, self-motivated personality with the ability to manage time

  • Readiness to shift work


  • experience in working with JIRA / Confluence, BA in IT, product management/marketing, information management, finance, or other technical/ IT field, completed training/certificate

This is how we organize our work

This is how we work

  • in house
  • agile

What we offer

  • Interesting, challenging work in the latest technologies

  • Working in an international environment

  • Flexible working time

  • Attractive salary (preferred form of employment: B2B contract or contract)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • employee referral program

  • opportunity to obtain permits and licenses


www.pcmicorp.com The company's headquarters are located in the USA, we also have branches in Chiangmai (Thailand) and Krakow.

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