Software Support Engineer


  • Kraków, małopolskie

  • ogłoszenie wygasło rok temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.
Software Support EngineerNumer ref.: 133534
As our Technology team is growing, we are currently looking for two Software Support Engineers to support the BAU for the current and future software.

Key Accountabilities
The new team members will be working with Decisions & Blue Prism. In our Technology team, the Software Support Engineer will be responsible for monitoring the dedicated mailbox, updating the tickets in Snow, and performing all troubleshooting to resolve any errors and reported issues received from requestors. In case of more complex issues, Software Support Engineer will be cooperating with our Developers for further investigation.
Technical requirements:
  • Knowledge of Agile development methodologies,
  • Experience in performing problem determination & root cause analysis,
  • Good communication skills; you should be able to analyze and discuss issues in the software when completing support tickets,
  • Ability to carry out (basic) data modeling,
  • Experience in developing concurrently with other team members on the same project,
  • Experience in troubleshooting code, both your own and others,
  • Good in web languages (JavaScript, CSS, HTML),
  • Experience in working with XML, XSL, JSON,
  • Proficiency with SQL Server (Queries),
  • Proficiency in test-driven development,
  • Understanding of the principles of Web API technologies like Rest and SOAP,
Soft skills:
  • Fluent written and spoken English,
  • Strong analytical ability,
  • Being open to learning new technologies/programming languages up to a professional level,
  • Efficient customer communication,
  • Good team player,
  • Ability to collaborate with geographically distributed cross-functional teams,
  • Good written and verbal communications skills.

We offer:

  • An exciting and stable career in a renowned, international organization;
  • Excellent opportunities to grow in the multinational environment, with options to work on- and off-site;
  • Opportunity to work on various international projects;
  • Independence and possibility to work alongside experienced specialists;
  • Additional day off, language classes, multisport card, and other benefits.
  • Possibility to work full-time remotely from Poland.

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