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Software Support Specialist

Atlas Copco Polska Sp. z o.o. About the company

  • Bolesławiec

    Bolesławiec, Lower Silesia
  • Offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Expected

  • Microsoft Azure

  • Microsoft SQL Server

  • Oracle

About the project

This is an exciting opportunity for a technical expert who would like to become a member of a newly founded support team with the chance to help shape our global software service offer.

In this position, you will become the connection point between our customers, the project managers and technicians in our customer centers and the R&D departments of our product companies in Sweden, Germany and Italy.

Your responsibilities

  • Deploy software solutions remotely

  • React on alerts sent by customer systems and analyze and solve issues via remote access or by escalating them to a product company

  • Document all activities in a ticket system

  • Process IT and performance reports from installed systems and forward them to customer centers.

  • Operate contract specific phone support lines

  • Develop and maintain the IT infrastructure in the hub for testing and trainings

  • Support our product companies in testing new software releases

  • Create and maintain a knowledge base with best practices from your experience

  • Keep your knowledge up-to-date by participating in internal and external trainings and from time to time in software installations worldwide at customers’ production sites.

Our requirements

  • You are proud of being an expert in IT with profound knowledge in the deployment, maintenance, usage and troubleshooting of systems like, for instance, Microsoft Azure, Microsoft SQL Server or Oracle, Workstation and server operating systems, Wired and wireless networks

  • You have ideally already worked in a support organization and know how to use

  • A ticket system, Remote access tools, Office 365

  • You enjoy communicating with people across all levels in an organization

  • You love to spread your knowledge and experience to others.

  • You speak and write fluently in English.

  • You like to travel from time to time globally

What we offer

  • Meaningful work in an international team for one of largest Swedish industrial companies with 140 years of market presence

  • Personal and professional development and growth

  • Attractive salary package and yearly bonus

  • Additional benefits like: complex medical care, life insurance, sport benefits

  • Friendly Scandinavian work culture

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

Place of work and other conditions:

Bolesławiec region, dolnośląskie. Working from home will be possible most of the time. Flexibility concerning the working times is expected.

Passionate people create exceptional things.

Headquartered in Stockholm, Sweden, Atlas Copco is a leading provider of sustainable productivity solutions, including innovative compressors, vacuum solutions and air treatment systems, construction equipment, power tools and assembly systems. Our knowledge and expertise, along with our excellent products and technologies, help solve our customers’ biggest production challenges. In close cooperation with customers and business partners and with more than 140 years of experience, Atlas Copco innovates for superior productivity

Atlas Copco’s Industrial Technique business area provides industrial power tools, assembly systems, quality assurance products, software and services through a global network. It innovates for sustainable productivity for customers in the automotive and aerospace industries, industrial manufacturing and maintenance, and in vehicle service with an important part of the business generated through the aftermarket by the Service Division.

Atlas Copco Home of Industrial Ideas.