Oferta pracy

Spanish Speaking Customer Support Specialist

X-Trade Brokers Dom Maklerski S.A.O firmie

X-Trade Brokers Dom Maklerski S.A.

Ogrodowa 58


X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, indices). Due to continued growth, the company now seeks a Spanish Speaking Customer Support Specialist. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

Spanish Speaking Customer Support Specialist

Job description:

  • providing excellent customer service (supporting Spanish and Latam clients)
  • building up positive relationships with customers
  • resolving issues in a timely manner and ensure high levels of customer satisfaction
  • providing explanations in relation to customer complaints (both written and by phone)
  • monitoring of the situation on financial markets
  • working with the CRM system (verification and completing clients data)
  • cooperating with external XTB branches and internal departments


  • Spanish language - native or proficiency level required
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • strong communication, interpersonal and negotiation skills
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • good knowledge of MS Office
  • shift work (night shift)

Additional (would be an advantage):

  • previous experience in a customer service role
  • knowledge of financial markets and XTB’s core business

We offer:

  • full-time employment agreement
  • Multisport card and private healthcare system
  • great learning opportunity in cooperation with multinational units of the company
  • work in an internationally known company with a well-recognized brand
  • all the required tools and training required to be successful
  • possibility of developing inside the company’s structures
Information on the processing of personal data of candidates for work at X-Trade Brokers Dom Maklerski S.A. 

X-Trade Brokers DM S.A. is an administrator of personal data. Data are collected for current and future recruitment processes. You are allowed to view and modify your personal data. Providing the data specified in the Personal Data Protection Act from 26th June 1974; Labour Code (Journal of Laws of 1998, no 21, item 94 as amended) is mandatory. Providing additional personal data is voluntary and is based on the consent placed below. I hereby give consent for processing my additional personal data by X-Trade Brokers DM S.A. for the purposes of current and future recruitment processes. In case of resignation from further participation in the recruitment process you entitled to submit a request to delete your personal data. The data will be immediately deleted from X-Trade Brokers DM S.A. database.

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