Oferta pracy

Spanish Speaking Customer Support Specialist

X-Trade Brokers Dom Maklerski S.A.

  • Ogrodowa 58, Wola, Warszawa
    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

X-Trade Brokers Dom Maklerski S.A.

Ogrodowa 58

Wola

Warszawa

Your responsibilities

  • providing excellent customer service (supporting Spanish and Latam clients)

  • building up positive relationships with customers

  • resolving issues in a timely manner and ensure high levels of customer satisfaction

  • providing explanations in relation to customer complaints (both written and by phone)

  • monitoring of the situation on financial markets

  • working with the CRM system (verification and completing clients data)

  • cooperating with external XTB branches and internal departments

Our requirements

  • Spanish language - native or proficiency level required

  • responsibility and ability to multitask, prioritize and close tasks quickly

  • strong communication, interpersonal and negotiation skills

  • good knowledge of MS Office

  • shift work (night shift)

Optional

  • previous experience in a customer service role

  • knowledge of financial markets and XTB’s core business

What we offer

  • full-time employment agreement

  • Multisport card and private healthcare system

  • great learning opportunity in cooperation with multinational units of the company

  • work in an internationally known company with a well-recognized brand

  • all the required tools and training required to be successful

  • possibility of developing inside the company’s structures

X-Trade Brokers Dom Maklerski S.A.

X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Spanish Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

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Information on the processing of personal data of candidates for work at X-Trade Brokers DomMaklerski S.A.

https://xtb.scdn5.secure.raxcdn.com/file/0099/07/information_hr_eng_4cbc5241bc.pdf