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Specialist Customer Service with French - Canada

Getinge Shared Services sp. z o.o.About the company

Getinge Shared Services sp. z o.o.

Stanisława Klimeckiego 1

Kraków

Your responsibilities

  • Answers incoming customer calls and emails in a professional and prompt manner, as per established KPIs.

  • Acts as primary contact for customers on all incoming inquiries, including: price requests, lead times, product availability, ship dates, freight rates, tracing orders and invoicing issues

  • Accepts, verifies, processes, confirms and updates customer orders received by phone, fax, email, and EDI

  • Creates 3rd party purchase requisitions for specific customer/technician orders

  • Generates ad hoc reporting i.e. sales, back log reports, consignment, etc.

  • Works with Sales, Marketing and Supply Chain in the identification of potential inventory shortages, and executes the final allocation of products to customers

  • Coordinates urgent shipments with warehouse

  • Executes and maintains records for all customer care related tasks involving product recalls

  • Performs other related duties as required or assigned.

  • Provide backup coverage & assistance within the department

  • Follow internal controls requirements and complies with company’s policies and procedures.

  • Participates in processes improvement initiatives

Our requirements

  • Working time according to EST time 8:30-16:30 i.e. 14:30-22:30 CET, based on rotating time schedule and Canadian holidays calendar

  • Very good knowledge of French and English (written and oral) required.

  • Experience in Customer Service especially in the SSC environment will be a strong asset

  • Detail-oriented, accurate, well organized, flexible and open to changes,

  • Ability to work in a team

  • Strong interpersonal and communication skills.

  • Willingness to work in an open and multicultural environment

  • Intermediate IT skills (MS Windows, MS Office, general IT understanding)

  • Basic knowledge of SAP will be an asset but is not required

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate sports team

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • meal passes

  • pre-paid cards

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Getinge Shared Services sp. z o.o.

GETINGE is a leading global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.

We employ more than 15 500 talented employees across the globe who deliver innovative products and solutions that contribute to quality enhancement and cost efficiency within healthcare and the life sciences. At Getinge you are involved in the creation of sustainable healthcare for future generations.

GETINGE is active in over 44 countries and generates sales exceeding SEK 29,8 billion. We are expanding rapidly and will double in size over the coming years. Join us on this exciting journey!

Getinge SSC is a Shared Service Center that provides Customer Service and Accounting services to the entities within Getinge in EMEA Region. We offer great opportunity to develop your carrier path in finance, accounting and customer service in the international environment and be important part of Getinge Group Shared Service Center.

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The Bilingual Customer Service Representative provides customer service support to external customers in both official languages. Is responsible for assisting customers via email and phone, entering orders, responding and directing customer inquiries while collaborating with our sales, service, regulatory, finance and supply chain departments to provide best in class customer service, while ensuring full compliance with Canadian laws and regulations.