Specialist Customer Service with French

Your responsibilities

• Generating offers basing on technical product and service specifications

• Accepting, verifying, processing, confirming and updating customer orders

• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues

• Creating 3rd party purchase requisitions for specific customer/technician orders

• Preparing contracts and tenders documentation and updating data relevant in SAP system

• Preparing Service Confirmations and seeking Customer’s approval

• Overlooking the Invoicing process

• Updating product and contract masterdata

• Answering incoming customer calls and emails in a professional and prompt manner

• Cooperating with internal departments and the business

• Providing backup coverage & assistance within the department

• Generating ad hoc reporting i.e. sales, back log reports, consignment, etc.

• Performing other related duties as required or assigned.

• Following internal controls requirements and complies with company’s policies and procedures.

• Participating in processes improvement initiatives

Our requirements

What we offer

Please be informed that we will contact only selected candidates.

Customer Service Specialist is responsible for assisting customers, preparing quotes, processing orders, responding and directing customer inquiries while collaborating with our sales, service, regulatory, finance and supply chain departments to provide best in class customer service, while ensuring full compliance with laws and regulations