Specialist Facilities


  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Manage the reception desk including incoming calls and acting as the first point of contact for internal and external visitors.

  • Resolve internal and external Facilities requests via Service Now, in line with KPIs and to offer guidance to Facilities Coordinators for resolving complex requests.

  • Manage relationships with internal and external stakeholder, including third party vendors.

  • Demonstrate commercial awareness by researching alternative suppliers / vendors to reduce costs and expenditure.

  • Organise / facilitate internal and external events to ensure that they are successful.

  • Coordinate maintenance schedules for the building, office equipment and internal systems (e.g., heating system, alarms, security cameras).

  • Manage invoices, updating the cost control tracker in a timely manner.

  • Present Facilities spend for the region and escalate any issues.

  • Support the delivery of optimum cost efficiencies throughout the year.

  • Conduct regular floor walks to identify any necessary repairs or renovations.

  • Manage office supplies including kitchen facilities and stationery.

  • Oversee the cleaning / disinfecting schedules for the building /office floor(s).

  • Support office emergencies e.g. First Aid or Fire Evacuation procedures and escalate, where appropriate.

  • Ensure compliance with all local / global Health and Safety regulations as well as AMS policies and procedures.

  • Drive Health and Safety procedures and awareness on a local as well as regional level.

  • Support internal and external Audits, as appropriate.

  • Lead ad-hoc Facilities projects and continuous improvement initiatives.

  • Support the onboarding and training of new employees.

  • Support Team Leaders with reporting requirements.

  • Deputise for Facilities Team Leaders.

Our requirements

  • Proven experience in a Facilities, Co-ordination or Customer Service role.

  • Excellent time management, organisational skills, and customer service skills

  • Experience of working in a deadline driven environment.

  • The ability to multi-task and prioritise workload.

  • Proficiency with the Microsoft Office Suite.

  • Knowledge of Facilities Management Software (e.g., Service Now) and facilities operations advantageous

  • Fluency in English and Polish

What we offer

  • AMS takes a total reward approach to compensation and benefits. Because ‘doing well’ can mean different things to different people, but increasingly it means taking a balanced, sustainable approach to life - and work.

  • Compensation

  • Base pay

  • Incentive pay – including merit increases and bonuses

  • Benefits

  • Time-off – holiday/sick/parental

  • Additional day off

  • Health benefits – medical, dental, vision

  • Development and career opportunities

  • Training programs

  • Coaching and mentoring

  • Progression opportunities

  • Culture

  • Work/life balance – including flexible work arrangements, sabbaticals, employee assistance

  • Strong, progressive culture


  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • fruits

  • integration events

  • dental care

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

  • extra leave


We are trusted community, ensuring people are part of AMS journey through communication, openness, fairness, consistency and transparency.

We work through collaborative cross-functional teams, supporting each other and being SME’s in the markets we operate in influencing AMS’s opportunities for growth globally.

We are local experts on the ground – we are the voice of our respective regions and our experience plays a critical role in driving a highly engaged/motivated community, promoting fair equal treatment for all and inclusive diverse teams.

We contribute to client delivery and our internal stakeholders by providing innovation and insight in subject matter expertise.

We work to strengthen our brand in the local market by being an employer of choice.

Join the world’s leading workforce solutions company for an opportunity to accelerate your career and work with the best talent in the industry and with the world’s most admired companies (our clients). This is a place where you can grow personally and evolve your skills to meet the demands of our innovative vision and high client standards. But professional development is just half the story. To ensure the smooth running of Alexander Mann Solutions office in Krakow ensuring that all buildings are safe and fully operational, acting as the first point of contact for external visitors and providing best-in-class customer service to both internal and external stakeholders, including third party vendors. And as the Centre grows, so will you!

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