Oferta pracy

Specialist OtC 2nd shift

Getinge Shared Services sp. z o.o.About the company

Getinge Shared Services sp. z o.o.

Stanisława Klimeckiego 1

Kraków

Your responsibilities

  • Consistently meets deadlines and demonstrates quality when processing collection process: regular contact with customers (mostly via call, e-mail as well), negotiating payments, identifying disputes, payment promises, payment applications, account reconciliations, etc.

  • Effectively handles customer inquiries. Works to resolve disputes, providing invoice copies, statements, PODs, PO reconciliations, and/or including escalation to other departments for issues such as returns, service, product, installation issues, tax, etc.

  • Achieves monthly targets for overdue level.

  • Prepares daily and ad-hoc reporting within agreed SLAs.

  • Contributes to creation and maintenance of process documentation. Provide hold warnings and hold notices to Customer, copying sales team on direction of Credit Analysts.

  • Actively contributes in processes improvement initiatives.

  • Complies with company’s policies and procedures.

  • Proactively identifies issues or risks and works to resolve them, participating with other team members as needed.

  • Collects delinquent accounts by locating and notifying customers with past due accounts; securing promises for payments or determining reasons for non-payment. Documents all contact and result of contact and collaborate with Credit Department.

  • Provides summaries of account activity for collection reporting.

  • Reviews customer portals to ensure all invoices in SAP our present in customer portal and are progressing to payment.

Our requirements

  • Good knowledge of Microsoft Office (especially excel) and basic knowledge of SAP.

  • Fluent English (written and oral) required.

  • Strong interpersonal and communication skills and the ability to maintain professional business contacts.

  • Very good Customer Service skills and strong customer driven focus.

  • Analytical mindset and accuracy.

  • Ability to work under pressure and toward deadlines.

  • Pro-activeness, improvements driver, problem solver.

  • Working time according to US EST (14:00-22:00).

What we offer

  • Very attractive working conditions.

  • Interesting and stable job in multinational company.

  • Friendly work environment.

  • Open and friendly organizational culture.

  • Opportunity for interesting development path.

  • Participation in projects.

  • Additional benefit package for working second shift.

  • Professional trainings.

Getinge Shared Services sp. z o.o.

GETINGE is a leading global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.

We employ more than 15 500 talented employees across the globe who deliver innovative products and solutions that contribute to quality enhancement and cost efficiency within healthcare and the life sciences. At Getinge you are involved in the creation of sustainable healthcare for future generations.

GETINGE is active in over 44 countries and generates sales exceeding SEK 29,8 billion. We are expanding rapidly and will double in size over the coming years. Join us on this exciting journey!

Getinge SSC is a Shared Service Center that provides Customer Service and Accounting services to the entities within Getinge in EMEA Region. We offer great opportunity to develop your carrier path in finance, accounting and customer service in the international environment and be important part of Getinge Group Shared Service Center.

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