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Specjalista ds. Wdrożeń / Product Implementation Specialist

"ALEPH POLSKA" SPÓŁKA Z O.O.

  • Lesser Poland

    Lesser Poland
  • offer expired 2 months ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • full office work, home office work, hybrid work
  • remote recruitment

Your responsibilities

  • Conduct system and data analysis as part of Ex Libris product implementations

  • Perform Ex Libris product configuration based on customer’s requirements

  • Interpret and understand customer requirements and workflows and translate into solutions

  • Analyze and troubleshoot customer issues and requests

  • Provide consulting, guidance and assistance to customers during the project life cycle to ensure a successful implementation and high customer satisfaction

  • Train customers in Ex Libris products, web-based or via on-site workshops, and provide knowledge transfer and support for workflow and configuration decisions

  • Coordinate implementation activities with project managers and others in the Professional Services organization, as well as with other global Ex Libris teams

  • Carry out post-implementation services to ensure client satisfaction

  • Use defined procedures and systems to perform and document implementation tasks

Our requirements

  • Fluent in Polish and English - będziesz pracować na terenie Polski w ramach struktury ALEPH Polska, ale ze stałą współpracą w środowisku międzynarodowym firmy Ex Libris. Dobra komunikacja po angielsku jest dla nas istotna, ale nie oceniaj swoje znajomości języka zbyt surowo :)

  • Computer proficiency and overall technical aptitude

  • Trouble-shooting and analytical skills, with a strong solution-oriented work approach

  • Ability to learn new information quickly and keep up with rapidly changing products and processes

  • Proactive, well-organized team player with an agile and independent approach to work and the ability to work independently and efficiently

  • Ability to work in virtual teams, spread over various locations in Europe

  • Proficient oral and written communication skills, including ability in carrying out web-based or on-site training sessions and presentations.

  • Please send your CV in English!

Optional

  • Experience in working with and/or administrating library/information management systems

  • Working knowledge of Ex Libris products (Aleph, Alma, Primo) highly valued

  • Familiarity with workflows in the sector of Higher Education, e.g. Information Management, Electronic Resources and/or Library Management

  • Knowledge of metadata standards and experience working with MARC, Dublin Core and/or other metadata standards used in the library and information markets

  • Knowledge of HTML & CSS; experience of Javascript, AngularJS, XML and XSL is a plus

  • Familiar with Oracle Analytics Server

What we offer

  • Stabilne zatrudnienie w ramach umowy o pracę lub umowę B2B (samozatrudnienie), według Twojej preferencji.

  • Siedzibą firmy jest Warszawa, ale istnieje możliwość pracy zdalnej z dowolnego miejsca w Polsce.

  • Możliwość zdobycia międzynarodowych doświadczeń na ciekawym stanowisku w branży IT dla szkolnictwa wyższego

  • Niezbędne narzędzia pracy

Benefits

  • sharing the costs of professional training & courses

  • remote work opportunities

  • computer available for private use

  • corporate library

  • no dress code

  • coffee / tea

"ALEPH POLSKA" SPÓŁKA Z O.O.

Praca w ALEPH Polska daje możliwość zdobycia międzynarodowych doświadczeń na ciekawym stanowisku w branży IT dla szkolnictwa wyższego. Otrzymasz szeroki zakres odpowiedzialności i ambitne zadania oraz możliwość współpracy w wielokulturowym i wielojęzycznym środowisku.

Będziesz pracować na terenie Polski w ramach struktury ALEPH Polska, ale ze stałą współpracą w środowisku międzynarodowym firmy Ex Libris. Dobra komunikacja po angielsku jest dla nas istotna i oczekujemy od kandydatów cv w języku angielskim, ale nie oceniaj swoje znajomości języka zbyt surowo, nie szukamy nauczycieli języka, tylko jego użytkowników 😉

The Product Implementation Specialist will join the Aleph Polska Team and will provide services to customers in Poland and other European countries to implement Ex Libris products and provide additional professional services. The services in scope include consulting, system analysis, configuration, (web-)trainings, workshops, implementation assistance and customer guidance as part of a project team led by a Project Manager. For selected small-scale implementations the Product Implementation Specialist may take responsibility for full project delivery including project management aspects.

The position includes technical aspects as well as an intense consulting part regarding workflows, configuration decisions and migration questions in direct communication with our customers. Ongoing work with different stakeholders within Ex Libris such as Professional Services Teams in other regions, Global Support Teams, Cloud Team or Product Management are also part of the role.

The work in Aleph Polska offers the opportunity for international experiences in an interesting and exciting position in the IT industry for the Higher Education market, with wide ranging responsibilities and challenging tasks in a multi-cultural and multi-lingual environment.

About Aleph Polska:

Aleph Polska is the only distributor of Ex Libris products in Poland and acts as a service office for Polish users of these systems. Our dedicated team of people and our commitment earn the trust of our customers.

We have been operating on the software market for libraries since 1992, since March 2001 under the name of ALEPH Polska Sp. z o.o. We are committed to the life of the library world: we are present as a sponsor of the most important meetings and conferences. For more information, see: https://www.aleph.pl/

About Ex Libris:

Ex Libris, Part of Clarivate, is a leading global provider of cloud-based solutions for higher education and research. Offering SaaS solutions for the management and discovery of the full spectrum of library and scholarly materials, as well as mobile campus solutions driving student engagement and success, Ex Libris serves thousands of customers in 90 countries. Dedicated to developing the market's most inventive and creative solutions, Ex Libris leads the way in defining and designing efficient, user-friendly products that serve the needs of academic research and teaching institutions and academic, research, and national libraries today, and enabling them to transition into the future. The company's solutions are being used by over 5,000 establishments worldwide. The company provides services in over 20 languages, in 90 countries, in 6 different continents. Ex Libris's headquarters, research, development and support centers are located in Jerusalem and the company has subsidiaries around the world.

For more information on Ex Libris products and next generation solutions for libraries, see the Ex Libris Web site: https://www.exlibrisgroup.com/

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