Oferta pracy

SService Desk Agent with English

Fujitsu Technology Solutions Sp. z o.o.

  • Lublin

    Lublin
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • remote recruitment

Your responsibilities

  • processing reports of technical problems as 1st Line Telephone Customer Service,

  • diagnosing the problems and trying to solve them,

  • forwarding requests to other departments if no other solution is possible,

  • ensuring the quality of communication,

  • registering and analyzing reports,

  • suggesting improvements and optimizations.

Our requirements

  • fluency in English (at least B2).

  • high-level communication skills,

  • familiarity with computer hardware construction,

  • knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,

  • team-oriented attitude.

Optional

  • Educational background as an information technology technician.

What we offer

  • remote work,

  • continuous development,

  • initial trainings preparing to work,

  • laptop and if necessary – office inventory (chair, lumbar support pillow etc.),

  • introduce a friend program.

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • retirement pension plan

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives