Store Training Specialist – Brand Center Store

Your responsibilities

Purpose & Overall Relevance for the Organization:

To drive consistency in the delivery and implementation of Retail training programs that enable a premium consumer experience, support operational excellence and help us meet or exceed our business and people objectives.

Key Responsibilities:

Consumer Experience

• Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership

• Provide feedback on observed service behaviors of all team members in store

• Role-model service standards and salesfloor leadership skills

• Champion daily Team Huddles and the role of Team Captain on the salesfloor

• Secure foundational and seasonal product learning in relevant categories then drive knowledge transfer to selling behaviors

• Facilitate and organize product training events in collaboration with Visual Excellence

• Facilitate adoption of new instore processes and tools by supporting training initiatives.

Digital Learning

• Go-to person instore for ATTICUS product learning platform or community management

• Act as a Coach in digital learning platform AREA and guide the Store Leadership Team in building learning plans, with a focus on Learning, Experiencing and Performing stages.

Training Delivery

• Ensure digital and trainer-led retail curriculum is delivered and implemented effectively and that the standards expected are applied by all stakeholders in store

• Facilitate live and virtual training sessions

• Organize and ensure availability of relevant training materials

• Train and Coach Store Team on adidas retail curriculum and support Store Leadership on identifying talent

• Build and sustain local participants in Expert and Specialist certification programs.

• Support Onboarding for new brand ambassadors in-store via, digital, self and trainer led programs

Learning Analytics

• Showcase training initiatives using adidas learning analytics tools

• Provide qualitative and quantitative monitoring of training results on monthly/quarterly basis using Kirkpatrick and adidas learning measurement levels as reference

• Analyze NPS reports and propose corrective actions on service and staff friendliness, ensure call backs and role model service excellence with promoters and detractors

Authorities:

• None

Key Relationships:

• Consumers

• Store Leadership and Team

• Local Retail District Leader, Local Retail Training Manager

• Europe Retail Training Academy, Europe Retail & Consumer Excellence Team

• Global Retail Training community.

Our requirements

What we offer

Please send CV in English.