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Oferta pracy

Subject Matter Expert for Service Desk Team with German

Wipro IT ServicesAbout the company

Łódź
Łódź, Łódź
offer expired 2 years ago
contract of employment
full-time
expert
home office work
remote recruitment

Your responsibilities

Acting as a strategic point of contact for our customer, making sure to meet the required expectations for Service Desk team.
Providing internal trainings for service desk agents and rookies
Acting as a subject matter expert (L2/L3)
Troubleshooting skills and experience in handling resets and lotus Notes environment
Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc)
Troubleshooting skills on VPN connectivity, dial up , wireless routers
Troubleshooting experience using remote control tools

Our requirements

Fluency in both - German and English is a must-have
Previous experience in service desk, multiple projects - min. 6-8 years
Good interpersonal and communication skills
Customer service orientation and ability to work in a team
Excellent soft skills, communications skills (Voice & Email) to handle global customers
Computer literacy
Previous service desk experience will be an advantage

Benefits

private medical care
life insurance
fruits
retirement pension plan
coffee / tea
holiday funds
employee referral program
Multisport Card

Wipro IT Services

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Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.