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Subject Matter Expert for Service Desk Team with German

Wipro IT Services

  • Warszawa

    Warszawa, Masovian
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • expert
  • home office work
  • remote recruitment

Your responsibilities

  • Acting as a strategic point of contact for our customer, making sure to meet the required expectations for Service Desk team.

  • Providing internal trainings for service desk agents and rookies

  • Acting as a subject matter expert (L2/L3)

  • Troubleshooting skills and experience in handling resets and lotus Notes environment

  • Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc)

  • Troubleshooting skills on VPN connectivity, dial up , wireless routers

  • Troubleshooting experience using remote control tools

Our requirements

  • Fluency in both - German and English is a must-have

  • Previous experience in service desk, multiple projects - min. 6-8 years

  • Good interpersonal and communication skills

  • Customer service orientation and ability to work in a team

  • Excellent soft skills, communications skills (Voice & Email) to handle global customers

  • Computer literacy

  • Previous service desk experience will be an advantage

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card

Wipro IT Services

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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Wipro IT Services Poland is hiring!

Currently we are looking for seasoned experts in the field of Service Desk/Helpdesk/ Technical Support areas to join Wipro in Poland.

100% remote work is possible.