Supervisor of Technical Support

  • Wrocław, dolnośląskie pokaż mapę
  • Kierownik
  • 09.02.2018
  • Ważna jeszcze 20 dni (do 11.03.2018)

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Supervisor of Technical Support
Workplace: Wrocław

We develop high-performance sales systems for tourism industry. Web and mobile. Available 24/7. Our platforms process transactions for the amount of, not a trifle, nearly 900 million euro annually. And we do it on a global scale.


We use Linux, Windows Server, SQL and noSQL database (Mongo, Redis), Varnish, .NET Framework, Angular 2, VM Ware, Elastic Search, Ruby, C#, Rust… and not only those; We work in Scrum, Kanban, Extreme Programming methodologies.


We are looking for Supervisor of Technical Support, to provide efficient and integrated support service for the Operations Business Tower and the clients.



  • Monitor and coordinate support services to ensure optimum client service and satisfaction in close collaboration with Developer Teams
  • Support maintenance of a secure and reliable IT environment
  • Ensure smooth tasks flow and that Anixe SLA are kept
  • Be reliable source of information related to any issues and remediation actions taken to the platform
  • Take care of the entire communication with the clients and ensure that all internal counterparts stay in touch with clients
  • Ensure communication quality by mentoring and teaching Developer Teams
  • Support proactive platform monitoring
  • Monitor work of the Team and its performance
  • Build and develop a strong working relationship with our external customers
  • Support the change of any new developments


  • Bachelor or Master degree (preferred Computer Science) and/or 2+ years of experience in similar position
  • Excellent English (written and spoken, min B2)
  • Experience managing external relationships
  • Strong customer focus skills and “Can do” attitude
  • High level of decisiveness accountability and teamwork
  • Experience with Grep, C#, bash, monitoring tools (graylog, grafana, mongo)
  • Excel (Pivot Tables)
  • Experience in XML Integration, fluent German and tourism experience will be an asset

Perks we offer:

  • MultiSport athletic program
  • External training, conferences
  • Beverages and sandwiches
  • Flexible working hours
  • Private health care and group insurance
  • Foreign languages lessons (English, German, Spanish)
  • The company’s corporate library
  • Well-communicated location and safe place for bikes
  • Inspiring team events and outings
  • Welcoming and friendly work environment
Our recruitment process will be short. Send your CV or vocational resume.
We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.
Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.