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Supervisor of Technical Support

  • Wrocław, dolnośląskie pokaż mapę
  • Kierownik
  • 2018-02-09

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Supervisor of Technical Support
    Workplace: Wrocław

    We develop high-performance sales systems for tourism industry. Web and mobile. Available 24/7. Our platforms process transactions for the amount of, not a trifle, nearly 900 million euro annually. And we do it on a global scale.


    We use Linux, Windows Server, SQL and noSQL database (Mongo, Redis), Varnish, .NET Framework, Angular 2, VM Ware, Elastic Search, Ruby, C#, Rust… and not only those; We work in Scrum, Kanban, Extreme Programming methodologies.


    We are looking for Supervisor of Technical Support, to provide efficient and integrated support service for the Operations Business Tower and the clients.



    • Monitor and coordinate support services to ensure optimum client service and satisfaction in close collaboration with Developer Teams
    • Support maintenance of a secure and reliable IT environment
    • Ensure smooth tasks flow and that Anixe SLA are kept
    • Be reliable source of information related to any issues and remediation actions taken to the platform
    • Take care of the entire communication with the clients and ensure that all internal counterparts stay in touch with clients
    • Ensure communication quality by mentoring and teaching Developer Teams
    • Support proactive platform monitoring
    • Monitor work of the Team and its performance
    • Build and develop a strong working relationship with our external customers
    • Support the change of any new developments


    • Bachelor or Master degree (preferred Computer Science) and/or 2+ years of experience in similar position
    • Excellent English (written and spoken, min B2)
    • Experience managing external relationships
    • Strong customer focus skills and “Can do” attitude
    • High level of decisiveness accountability and teamwork
    • Experience with Grep, C#, bash, monitoring tools (graylog, grafana, mongo)
    • Excel (Pivot Tables)
    • Experience in XML Integration, fluent German and tourism experience will be an asset

    Perks we offer:

    • MultiSport athletic program
    • External training, conferences
    • Beverages and sandwiches
    • Flexible working hours
    • Private health care and group insurance
    • Foreign languages lessons (English, German, Spanish)
    • The company’s corporate library
    • Well-communicated location and safe place for bikes
    • Inspiring team events and outings
    • Welcoming and friendly work environment
    Our recruitment process will be short. Send your CV or vocational resume.
    We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.
    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.